united baggage

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Why Delta and Lufthansa Want to ‘Control the Information’ and What They’re Doing About It

Airlines want lower costs to distribute their tickets and greater flexibility in how their fares are displayed — especially the ability to upsell unbundled products through whatever channels are distributing their fares.

Delta is limiting the sites that can display its fares. Lufthansa has declared that all ‘indirect channels’ (like travel agents, online booking websites) have to pass on a 16 euro fee for their tickets.

This is a war between airlines and their distribution partners, and they’ll bloody each other in the process. While not convenient for consumers, you won’t really feel the losses here.

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Denver Airport Was Invaded by Storm Troopers on Star Wars Day

May 04 2015

It was a sort of clever idea at first, “May the 4th be with you!” But brands spend a lot of money on consultants and ad firms to try to graft onto internet members. And so brands can’t stop tweeting about Star Wars Day. Denver international Airport got into the meme (though I sure hope they didn’t spend a lot of money doing it, they need all the reserves they can get to deal with continued baggage system problems). A full set of photos are available on the Denver airport’s Facebook page. Check them out. Really. Here’s a taste: I’m left with several questions. No doubt you can add your own. Denver is a United hub. Is that Jeff Smisek guiding in the plane? What does it say about TSA that Darth Vader brought to…

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Social Media Doesn’t Matter

Apr 28 2015

When travel companies ask what their social media strategy should be, they’re missing the point. They need to understand their business, and do it well. Then they need to communicate authentically with their customers, wherever they happen to be.

Social media strategy isn’t even a thing. You have a business strategy, and then a willingness to be real with your customers. Anything else is a waste…

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How to Handle Flight Delays and Checked Bags When Traveling on Separate Tickets

Apr 25 2015

Traveling on separate tickets is sometimes necessary to save money, or to put together award travel. But it presents risks.

If you’re connecting on different airlines with separate tickets, neither airline may be responsible for getting you to your final destination if things go awry. And you may not even be able to check your bags all the way through, either.

Here’s how different US airlines approach the problem, and what you can do to protect yourself.

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The 10 ‘Most Garbage’ Airports in The World

Apr 08 2015

It struck me reading about ten of the ‘most garbage’ airports in the world that while many of these are bad, the worst are completely left off — especially the worst U.S. airports.

It’s simply unreasonable to consider Chicago O’Hare worse than New York LaGuardia and… Manila.

Paris and Frankfurt are awful. JFK is worse than LaGuardia. And where’s Miami on this list? Here are the worst airports, and the ones that deserve a reprieve. Although I’ve only ever seen roosters break out of a cage at baggage claim in Manila..

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