When laying out the reasons why American Airlines devaluing AAdvantage program could be bad for its business I noted financial disclosures they made to investors when raising debt backed by their loyalty program.
Taking their self-reported 52% operating margin for the program, I backed into what it cost for American Airlines to ‘produce’ a frequent flyer mile.
Did you know that you don’t have to check out of a hotel (most of the time) but that you still should anyway?
Japan Airlines is asking business class customers to skip meals on board, telling them it is the ethical thing to do – which must make a business class passenger choosing to eat unethical.
It’s time to get aggressive marketing the ways in which Southwest is better, and making it easy and rewarding to do business with the airline.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The Royal Palms Resort Phoenix may be my new favorite hotel in the area. The grounds are beautiful, service is excellent, and the food is even good. My own quibble would be with the rooms, which could very much use a refresh.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Emirates has completed the refresh of the first one of its Airbus A380s and is placing it into service today, January 6, as flight EK3 from Dubai to London Heathrow. The airline has a fleet of 120 A380s, though slightly more than half will receive the interior retrofit.
These planes are receiving 56 premium economy seats, as well a new color palette in business and first class.
American Airlines is pulling out of its Miami – Tel Aviv route, a service they only began in June 2021 and which they expanded two months ago.
An Air India flight from New York to Delhi, where a passenger walked up to a woman seated in business class and urinated on her and nothing was done about it, is making international news.
And the narrative that ‘this happens on Air India’ is being reinforced because 10 days after that incident another man urinated on a woman on Air India, this time on a Paris to Delhi flight on December 6th. Once again little was done about it.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
