Chief Revenue Officer Vasu Raja explains that their schedule is the product.
So it didn’t at all surprise me when airline CEO Robert Isom answered the question what is your favorite plane with “My favorite plane now is planes that deliver on time.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Northern Pacific Airways is promoting that its Flycoin frequent flyer currency “is honored to be named one of PhocusWire’s Hot 25 Travel Startups for 2023.” Because what could be more right now with FTX imploding; crypto exchange Gemini – founded by the Winklevi – facing pressure; Terra and Luna showing that stablecoins aren’t so stable; and 3AC collapsing?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Frontier Airlines is offering its “GoWild!” unlimited flying pass for $599 the first year. If you don’t cancel it will auto-renew for $1999 the second year. It’s a brilliant way for the airline to monetize seats that are otherwise-likely to go empty, and can be a great deal for travelers living in major Frontier cities like Denver, Orlando and Las Vegas.
This lets you buy an unlimited number of domestic U.S. flights, booked the day prior to travel, for just $0.01 in airfare plus taxes and fees (or in most cases less than $15 per flight).
In many ways the American Airlines move to ‘trip credits’ and away from ‘flight credits’ has been great. When you have a travel credit with the airline you can use it for your own future travel – or to book travel for someone else.
The change has been a gradual one over several years, and American has implemented the next phase of the change: International Expansion – Phase 2, according to an internal document reviewed by View From The Wing.
The founder of Barstool Sports, David Portnoy, flexed on social media showing himself buying a pack of gum with a Black Card for $1.59 – and the terminal displays his available Membership Rewards balance of 44,403,931 points.
Sure, you can use Amex points at Rite Aid. It’s a poor value, but it’s an opportunity to show the balance in an ironic setting. The employee comments “you probably could go on a trip” and Portnoy boasts “I’ve gotta be a league leader with points.”
Marriott has the most exclusive top elite tier with published earning criteria. The Ambassador level requires not just 100 nights in hotels but also a minimum of $20,000 in spend, nearly impossible to achieve in many parts of the world with low hotel rates. Marriott is keeping the 100-night level, but increasing the spend requirement to $23,000 for 2023.
With that they are bringing back dedicated Ambassadors.
American Airlines will be introducing new amenity kits and bedding when they roll out their new business class suite in 2024. However they have a new set of amenity kits that are beginning to be used now.
We’ve seen American Express load up on merchant-funded offers to show substantial cash value to cardmembers, while raising annual fees. We’ve seen Chase do the same – think DoorDash and Lyft right before the pandemic, while announcing a fee increase on the Sapphire Reserve card.
These offers can be hard to make last. Eventually the brand reaches as many customers as they are likely to reach, and no longer benefits from offering continued discounts. So issuers need a funnel of new offers to replace the ones they lose.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
