American Airlines launched its New York JFK – Delhi flight, marking its return to India, but it’s been plagued by massive problems. They haven’t been granted the right to fly over Russia, and so the flight takes two hours longer than flights on other airlines. That means more fuel and more crew and the plane has frequently had to take a diversion – further lengthening the trip and inconveniencing passengers.
Right now fares would have to be a lot lower for anyone to want to fly American over even Air India, let alone United from Newark. Addressing the issues has been a company-wide priority for the airline.