There are two elements to loyalty marketing: recognition and reward. The former is the elite program, how you treat your best customers. The latter is rebate for their spend.
We can make some overall claims about best that will not apply to every member, every time, with their own subjective preferences. We can do this by looking at the overall earn-and-burn program, and by comparing the major elite benefits each program offers.
In September Delta Air Lines proposed that passengers banned from any airline over mask violations should be banned from all airlines. Of course each airline has its own standard for adding passengers to such a list.
And that’s something American Airlines CEO Doug Parker pointed out in response to an employee question this past week at an internal Crew News session with executives, a recording of which was reviewed by View From The Wing. Yet where there’s egregious behavior that becomes public, airlines will ban a passenger even when their actions took place on another airline.
During the pandemic American Airlines reduced the number of flight attendants working on Boeing 787, Boeing 777, and premium cross country Airbus A321T aircraft.
Now that travel demand has returned, the airline is keeping these lower staffing levels. And the airline is beginning to restore inflight service.
In the face of the new Covid-19 variant identified in South Africa, the U.S. is banning travel from South Africa along with Botswana, Namibia, Lesotho, Eswatini, Mozambique, Zimbabwe, and Malawi.
This only applies to non-citizens (U.S. citizens can’t spread the new variant?). And it doesn’t start until Monday (we’ve asked the virus to wait before spreading because of the holiday weekend).
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
While we’ve seen virus variants, we haven’t seen rapid mutation that escapes immunity and also involves greater fitness – so that the virus spreads faster and in vaccinated and previously infected populations.
This variant has multiple spike protein mutations that could help it become more transmissible and also evade immunity. Whether this variant becomes dominant or not, it’s suggestive that there are more mutations in the virus that are possible – countering prevailing wisdom that significant mutation wouldn’t be possible while continuing to infect humans.
Perhaps the one area where higher prices and scarce inventory have followed the traditional path in travel is rental cars where if you can rent a car it’s expensive and then you have to hope there’s a car there when you arrive. Hotels and airlines are just providing you less, while not charging you proportionately lower prices, and so inflation isn’t as obvious.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Before the pandemic American Airlines had partnered with Zoës Kitchen on branded meals. That partnership has expired. I’m not sure any restaurant chain would be interested in putting their name on an American Airlines Turkey Pastrami sandwich.
Based on a discussion with airline employees this week it sounds like American Airlines is open to cobranding their meals with non-traditional food businesses, perhaps ghost kitchens, or maybe a meal kit delivery service like HelloFresh?
The European Union wants member countries to require boosters for entry proposing that vaccination be considered valid for 9 months from last shot. Each country sets its own rules but bloc-wide guidance is influential.
Does that mean we’ll need to keep getting vaccinated in order to travel? No, it actually doesn’t mean that.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
