Doug Parker, Chairman and CEO of American Airlines, told employees on Thursday at a town hall question and answer session, that they’ll be watching what United’s new plan for seat back video screens – along with Delta’s current screens – means for competition. This could force the airline, he says, to install seat back screens again as well.
Women have wider hips on average. Men crowd into women’s space. Women are less likely to speak up to defend their space.
R.I.P. Federal Leisure Rate. Marriott no longer needs to incentivize federal workers to stay the weekend with discounts.
Hyatt’s dedicated concierge program is much easier to qualify for than Marriott’s. Yet there will likely be far fewer members qualifying for a concierge in 2022. That’s the perfect time to amp up the service in ways it was originally envisioned, and the current Hyatt leadership is well-positioned to drive this.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The Eliza Jane hotel in downtown New Orleans on Magazine Street was a great base for a four night stay, using category 1-4 free nights. I was upgraded to a Publisher’s Suite.
American Airlines revealed that in June the airline made a contribution through its PAC to an objector to the certification of the Presidential election: Sam Graves from Missouri. However American defended this saying that he may have went along with stopping the democratic process and calling into question the election – but he supports government subsidies for airlines.
Southwest Airlines has long had a ‘fun’ motif. That’s been part of the culture from the beginning, and was fostered by their underdog position – the big airlines sued to keep them from ever flying, they struggled early on and had to pitch together to keep a four-plane schedule even after giving back their fourth plane.
Though they grew to became the largest carrier of domestic passengers in the United States, the early spirit does still come out.
Chase credit cards, in card images and other samples, generally have the name “D. Barrett” embossed on them. American Express sample cards bear the name “C F Frost” but many years ago were issued to “John Q Public.” Frost was an Ogilvy & Mather executive who worked on the Amex account in the 1960s.
Today I learned who Citi’s “Linda Walker” is.
It used to be common for airlines to insist on seeing the credit card used to purchase a ticket, to combat fraud. With one reader, Delta insisted on seeing the credit card used to purchase a ticket that wasn’t even purchased with a credit card. That meant it was impossible to check in. And now the passenger is out real money.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
