Airline miles conversion seems like at least a good start, to make it a little bit less taxing for passengers to make the right choice to cancel a trip whenever they are sick (and possibly contagious) without being penalized too harshly for doing so.
Former Spirit Airlines CEO Ban Baldanza walks through what issues are decided solely by management at an airline (in his experience) and what questions rise to the level of discussion by the Board of Directors.
There are clearly things that fall under the board’s purview – mergers, hiring and firing the CEO – and things that clearly don’t like which aircraft to schedule on a given route. But where’s the line?
Via Air had an F-rating from the Better Business Bureau and 71% of TripAdvisor reviews that were poor or terrible (at the time even Allegiant was only 27% negative and Southwest Airlines 6%).
In May 2019 they didn’t show up for an inaugural flight at a new airport and no one knew why. They weren’t returning calls from customers or even the airport.
An executive at another airline who managed a UV cleaning procurement process tells me they evaluated GermFalcon and found it “too fragile,” that it didn’t live up to its claims, and that the actual device is too unwieldly, JetBlue “will never get to use it on turns” the way they’re promoting.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
On Wednesday at 5 p.m. Eastern I’ll be doing another Instagram live, this time with Mommy Points on her Instagram feed.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Shanghai-based Delta partner China Eastern is back to 94% of prior year domestic capacity. They’re running a “Fly as you wish” deal which for $475 offers unlimited weekend flights. They report selling over 100,000 passes.
At least 8 Chinese airlines are offering ‘all you can fly’ deals. Just today China Southern, part-owned by American Airlines and Qatar Airways, introduced all you can fly.
If the passenger who hadn’t traveled to Wuhan did pick up the virus inflight, what’s remarkable is that with 15 people that had been in Wuhan in January ultimately testing positive for the virus only one other person on the aircraft got it. What’s remarkable is the lack of spread, rather than that there’s spread, considering the number of infected persons on board.
We aren’t re-using grocery bags right now, or dishware on airplanes – everything is moving towards single use because we’re in the midst of a global pandemic. Hotels need to recognize that and take it seriously and end this ill-fated experiment with getting guests to re-use each others’ shampoo.
I’m not suggesting environmental considerations aren’t meaningful – they just point towards single use biodegradable packaging, which have been in some hotels for years, not communal use.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
