An American Airlines flight attendant asked a community of frequent flyers about the value of ‘thank you notes’ written to passengers. Unanimously everyone loved the idea. But the flight attendant reported that several passengers just tossed their notes.
I recently worked a trip where the purser and I both wrote personalized thank you notes to our FC customers. It felt good to do it, since we had a really nice flight, no delays, no issues, and we had fun. I was very disappointed after , to see how many of them ended up on the floor after the flight. Does this gesture mean anything to you guys, or should I discontinue thanking my customers? Feeling a little sad about it. I don’t expect them to carry them home, but to just trash our gesture, well, that kinda hurts.
I wonder if this is something that people love in theory but don’t actually appreciate in practice? Then again how many of us appreciate getting birthday cards and holiday cards, but toss them once we’ve read them, especially if they aren’t from someone we’re really close to and they don’t say something especially meaningful?
- Sometimes pilots write these notes, do those mean more?
- Would it mean more to a coach passenger, who doesn’t expect even most common courtesies, than it does to a first class passenger? American flight attendant Taylor Tippett is known for leaving notes at passenger window seats.
This is my 9th consecutive year as an Executive Platinum member. I’ve never been a Concierge Key. I am always polite to flight attendants and thank them for anything they offer or bring to me. I’ve handed out my share of ‘Above and Beyond’ certificates to recognize outstanding crew service. I have never received a thank you note from an American Airlines flight attendant.
I’ve always gotten a handwritten note from flight attendants working first class on Cathay Pacific. At worst once they forgot to sign it.
That’s part of the Cathay service standard. Does it mean less knowing that they’re supposed to do it?
I think the first thing that would be great from flight attendants up front is predeparture beverages. The second thing is addressing passengers by name. You feel more like a person than someone on the receiving end of an assembly line that way. I think passengers should be polite back, saying please and thank you.
A thank you note is special if it references an interaction, comes later in the flight, and seems genuine. A welcome note at the beginning of the flight is fine. I’m not sure what you’re supposed to do with the note though. I might keep it out of politeness. I wouldn’t want to be seen throwing it away. And I’d probably keep it to photograph and write about here on the blog. The mere fact that a passenger tossed the note, even if that seems rude, doesn’t mean that the note failed to have its intended effect?