Southwest Airlines Gate Agent Requires Passengers to Sing Before Asking a Question

by Gary Leff

Last Sunday a Southwest Airlines gate agent in New Orleans announced to passegners at gate B7 that if they wanted to ask a question they’d first have to sing a song.

One man had a question, so he broke into the 1997 Grammy-winning “No Diggity” by Blackstreet.

Other passengers in the gate area even join in with the chorus, “I like the way you work it.”

“No diggity” “means ‘absolutely’ or ‘for sure'” and the song’s “lyrics are a suggestive prelude to sex.”

The New Orleans paper, The Times-Picayun, calls it a good reminder that “waiting in the airport can actually sometimes be a very good experience.”

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. […] Southwest Airlines Gate Agent Requires Passengers to Sing Before Asking a Question. – I enjoy Southwest’s casual atmosphere and put up with the annoying singing the flight attendants do at the beginning and end of flights, but I draw the line at anyone exceeding their authority and requiring me to do something I wouldn’t want to do.  It’s probably all for fun, but sometimes you have to cut it out and focus on business. […]

Comments

  2. I enjoy Southwest’s casual atmosphere and put up with the annoying singing the flight attendants do at the beginning and end of flights, but I draw the line at anyone exceeding their authority and requiring me to do something I wouldn’t want to do.  It’s probably all for fun, but sometimes you have to cut it out and focus on business.

  3. Love it awesome!
    New Orleans changed my life visiting many years ago
    It attracts many people that know how to live life with joy

  6. For people who haven’t forgotten how to have fun!

    (Sorry Trumpanzees, Nazi marches not included.)

  7. Thank you so much for the singing question video…right now we NEED TO LAUGH. ALWAYS TRAVEL SOUTHWEST..LOVE U LOVE SEE YOU END OF OCTOBER.

  10. How come people would protest and cause a riot if this would be another carrier, especially one of the low cost carriers(Spirit or Frontier), but because it is Southwest, people think it is great? It irritates me that everything that Southwest does is GOLDEN and when the other carriers do these things, people cry “Bloody Murder”. Don’t get me wrong, I think it is great. But I wish people would stop playing favorites and let all the carriers have a little fun.

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