Southwest Airlines is known for the personality of its flight attendants, and the way they lyricize their safety briefing often goes viral in social media. It really shows their corporate culture of fun.
On American Airlines I once landed to The Commodores “Brick House.” But I’ve never heard a flight attendant go off script.
About the only time I’ve seen United flight attendants deviate from ‘the script’ when making announcements was to recite The Flight Before Christmas.
Delta on the other hand has this rapping flight attendant.
United communications past master Brian Sumers shares the news that the airline’s flight attendants will be permitted to show their personality when making in-flight announcements starting April 1.
Oh, goodness. @united is spicing up its in-flight announcements to allow flight attendants to show more personality. On the bright side, at least some of the jargon is going away. From the internal communiqué: pic.twitter.com/tBfs6LhSYO
— Brian Sumers (@BrianSumers) March 6, 2019
I suppose this is either a good thing or a bad thing, depending on the personality of the flight attendant. However there’s a non-zero chance it’s a step in the right direction building a greater culture of service. It’s tough to put yourself into the announcements and then not take pride in the rest of the flight.