alitalia

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Alitalia Destroyed a 300 Year Old Viola, Says You Shouldn’t Trust Checking Bags With Them

Jan 09 2018

Myrna Herzog flew Rio to Tel Aviv via Rome on Alitalia on January second, arriving on the third. She checked a 17th century Lewis viola da gamba reportedly worth $200,000.

That strikes me as a dumb move, however she says Alitalia had “promise[d] that the instrument would be only handled BY HAND.” Of course it arrived in Tel Aviv looking, in her words, like “it was savagely vandalized, ..it seems that a car ran over it.”

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A story of tenacity, and props to Chris Elliott

alitalia
Feb 11 2005

About ten days ago, Travelocity displayed a business class fare from several European cities to Shanghai for US$671 on Alitalia. It was an “I” fare, or so the fare rules suggested — special promotional business class fare. Turns out that for the same exact price there was an “L” fare, the least expensive coach fare available. The price was intended for the coach fare, but it displayed with business class fare rules by mistake. When the fare was purchased, it never said there was a lack of availability in I class or that it was being booked in something other than business. But the tickets were sold in L class, and Alitalia had record of a coach purchase. Travelocity was initially unhelpful. Now, this wasn’t a $0 fare. And it wasn’t a $20 fare, like…

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