Tag Archives for american airlines.
With tensions rising among pilots at American Airlines, management has put out a message directly to cockpit crew – rather than staying quiet in negotiations with its union – letting them know just how generous an offer they’re making: by the fourth year of the company’s proposed deal, a narrowbody captain would make as much as $475,000 – and a widebody captain up to $590,000 per year.
According to the new CFO of American Airlines, they will be making fewer investments over the next decade than was seen before the pandemic. They’ve built up so much debt that interest payments alone will total $2.1 billion this year.
American Airlines flight attendants have taken the first step towards a strike in requesting a federal mediator to assist in negotiations that have dragged on for years.
At the same time, the union has updated its members on the status of contract discussions.
There’s an old saying that there’s only two kinds of luggage, carry on and lost. The truth is it’s much more complicated than that, as video of American Airlines baggage handlers at Dallas – Fort Worth shoving bags onto the tarmac shows.
On Friday night’s American Airlines flight 292 from New York JFK to Delhi, a passenger urinated on a seat opponent. Unlike recent similar incidents, though, this wasn’t a case of the man walking up and aiming at the victim. I
Some airlines just give call priority, others give dedicated agents, and there can be a tradeoff. If dedicated agents are overwhelmed sometimes you just want to get through to someone. During actual high call volume periods an airline might roll over its elite members on hold to the top of the general reservations queue.
Such dynamic call handling makes sense. At American Airlines, though, Platinum Pro members’ calls get priority but will now roll over into general reservations instead of to dedicated elite agents for international bookings according to an internal airline memo.
With the window shutting to earn status for the new year closing on Tuesday night, customers were calling in. This is a new system (Loyalty Points) and a new cutoff (February 28, not December 31). And telephone hold times became excruciating, as numerous customers shared to social media. Wait times stretched in some cases over 5 hours.
American Airlines became the first U.S. airline to offer a guarantee that families could sit together, by writing it into its customer service plan. That’s a commitment which is enforceable by the Department of Transportation.
Conservative groups have targeted American Airlines over its push for diversity hiring and that’s… a little weird?
The publicity is actually good for American Airlines, burnishing its credentials with a group like the NAACP which had previously issued a travel warning against the company. And it’s odd for conservatives who used to believe that companies should be free to hire as they wish.
American Airlines offers some nuggets which provide insight into the AAdvantage program, buried in this SEC filing which is over 200 pages long (plus attachments). The biggest takeaway is that fewer seats on American Airlines are filled with passengers redeeming miles than at Delta or Southwest.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
