Jun
12
2022
When American Airlines dropped most change fees in fall 2020 they also introduced free standby.
Is American Airlines Eliminating Free Standby?
american airlines
Tag Archives for american airlines.
New American Airlines Fare Type Comes With Sit Down Dining
Jun
08
2022
American Airlines now sells ‘Business Plus’ fares that include Flagship check-in, Flagship First Dining access (currently only available at New York JFK, Miami and Dallas Fort-Worth) and a third checked bag.
View it as bundling Flagship First Dining into the fare, but beware this is useful only at a limited number of airports.
American Airlines Pilot Goes The Extra Mile To Fix Bad Customer Service
Jun
08
2022
On Sunday aa passenger in Dallas had their bag taken at the gate. The gate agent reportedly “tag[ged] them without asking final destination,” didn’t give customer a claim tag and told them to “them to look for it at [their] connecting airport NOT final destination.” They thought they’d never see their bag again.
The flight’s captain, though, wasn’t having any of this.
Why Does American AAdvantage Make You Enter Your Last Name When Logging In?
Jun
07
2022
Someone asked on Twitter why American Airlines has the requirement for three separate fields to log in – the account number, password, and last name. In other words, why isn’t account number and password enough? I happen to know the reason, and it’s mildly interesting.
American Airlines Sent Passenger To Jail For 17 Days For A Crime He Didn’t Commit
Jun
06
2022
When a man shoplifted from a Dallas – Fort Worth airport shop, American Airlines used surveillance video to accuse a passenger of the crime. Though the passenger looked nothing like the perpetrator, arrest warrants were issued, and the man found himself in a New Mexico jail for 17 days unaware of what he’d supposedly done.
It was only after strip searches, seeing other inmates punched in the face and bloodied, and living in filth that he was finally released – and when his lawyer finally got prosecutors to compare surveillance photos to the man. They immediately dropped charges. Now the passenger is suing American Airlines.
How American Airlines Makes Money Offering Status Challenges
Jun
06
2022
The airline didn’t just offer the status challenge, what they’re highlighting as unique is that they actually had a communications plan with members who registered to get more information from the customers in exchange for 500 miles (where they want to travel) and then followed up marketing destinations to those members.
The Most Ignored American AAdvantage Status Benefit: Extra Award Availability
Jun
05
2022
United Airlines probably does the best job of making additional award space available to elite members (even Silver) along with cobrand credit card customers. That extra inventory is real.
What a lot of American AAdvantage members don’t realize is that Executive Platinum (and Concierge Key) members also have extra award availability.
Furry Convention-Goer Hits The American Airlines Admirals Club In Boston
Jun
02
2022
I highlight this because it raises interesting questions, I think. Airplane attire is nothing like it was when I was a young kid just after deregulation. But are costumes appropriate in the airport and on board? What if it’s May 5th (Star Wars Day)? Should we all just ‘come as we are’? Maybe so.
Chief Operating Officer Of American Airlines: Why We’re Last In Customer Satisfaction
May
30
2022
At a recent employee ‘Crew News’ meeting, a pilot asked Chief Operating Officer David Seymour what the airline is doing to improve customer satisfaction citing bottom performance in J.D. Power’s airline satisfaction survey. American Airlines is bookended at the bottom of the survey by Spirit Airlines and Frontier.
New HEAT Tool Will Help American Airlines Delay More, Cancel Fewer Flights
May
29
2022
American Airlines is bringing the HEAT to reduce the number of flights they cancel during major weather events. HEAT stands for Hub Efficiency Analytics Tool and they’ve been using it in Dallas Fort Worth (aka ‘Doesn’t Function Wet’) and Charlotte.
At an employee meeting this month Managing Director of the American Airlines Integrated Operations Center Steve Olson shared the details.
