Tag Archives for american airlines.
Following the American Airlines third quarter earnings call on Thursday, senior executives held a ‘State of the Airline’ question and answer session with employees. One of the questions was about which businesses are traveling now?
American’s Chief Customer Officer Alison Taylor, who prior to this summer led sales for the airline, shared who their “largest customers at the moment” are.
This past Tuesday American Airlines flight AA2248 from Dallas Fort-Worth to San Francisco was delayed when the pilot decided to turn the aircraft back to the gate and offload a woman who refused to wear a mask.
But this wasn’t just any woman and this wasn’t just a mask story.
American Airlines followed United Airlines with its elimination of change fees on domestic and short haul international flights, excluding for customers who purchase basic economy fares. Packaged in with that change was allowing free standby travel for everyone.
There’s still a benefit to being an elite frequent flyer when it comes to standing by for another flight on American Airlines, however, and it’s not just having higher priority on the standby list.
A mission statement has been clearly missing from American Airlines. At times management has seemed confused over whether they’re trying to be a low cost carrier or a premium airline, and flight crew have been confused over what kind of service they’re supposed to be delivering
Last week, though, Doug Parker delivered his vision to employees for where he believes the airline can be over the next 3-5 years – the beginning of a true mission, perhaps.
Shortly after US Airways management took over at American Airlines, award tickets – especially in premium cabins internationally – because much harder to get. Then at the beginning of 2017 American eliminated most confirmed domestic upgrade space.
Now they’re making another change to how upgrade inventory is managed. Just because the upgrade inventory buckets (A,C) show availability doesn’t mean an upgrade will be available.
At the beginning of October American Airlines quietly took away access to extra legroom seating from partner airline elite members.
The airline has partially reversed course for some – but not all – of its joint venture partners, leading to some hope that the seating benefit could become available to Alaska and JetBlue elites as well.
American Airlines held its third quarter earnings call this morning. There were several news items included today beyond just the airline’s financial performance. And there was a greater-than-normal amount of ‘color’ on the airline’s strategy going forward.
American Airlines CEO spoke to a group of pilots a question and answer session posted to the company’s intranet on Monday. In his introductory remarks he talked about the politics of the next coronavirus stimulus bill, which includes more payroll support for U.S. airlines.
He suggested that it’s only “a handful of really fiscal conservative Republicans who just think you know, who just viscerally disagree with the government doing anything that looks like you might be funding a business” who push back on another $25 billion airline bailout.
American Airlines, like other major carriers, cut first class meal service early in the pandemic and largely eliminated drink service from coach. American brought back coach buy on board as first class food, and has always offered at least drinks on request up front. However on most domestic flights there’s still not a formal drink service.
That appears to be about to change, though apparently some flight attendants aren’t happy about it.
American Airlines now offers pre-flight rapid Covid-19 tests for passengers flying from Dallas Fort-Worth to both Honolulu and Maui. This allows passengers testing negative to skip quarantine on arrival.
But what happens if you test positive at the airport? American Airlines put out an internal memo on Wednesday explaining.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
