american airlines

Tag Archives for american airlines.

Will California’s New Privacy Law Require American Airlines to Tell You Your Eagle Rating?

by Gary Leff on November 5, 2019

Nov 05 2019

Here’s how American Airlines scores its customers. American Airlines has a system called Helix that it uses to tell employees when to go ‘above and beyond’ for a customer. It’s used by reservations, agents at the airport, customer relations, baggage services and others as a way to know when it’s ok to spend more on a customer.

The goal of the system is to accommodate high value customers who are at risk of defecting to a competitor. Helix will display an Eagle ranking from 1-5 for each customer. This ranking is updated each day and depends on a combination of revenue and how badly you’ve been treated by the airline. You’re only going to get special treatment if your ranking is 3 or higher.

Why American Airlines Stock Suffers, According To Its CEO

by Gary Leff on November 4, 2019

depressed businessman leaning his head below a bad stock market chart

Nov 04 2019

At the American Airlines ‘State of the Airline’ meeting with employees following Thursday’s earnings call, CEO Doug Parker explained why he believes American’s shares have performed horrendously.

He’s a momentum investor and he believes the market is backward-looking.

Why the Grounding of the 737 MAX Has Helped – Not Hurt – American Airlines

by Gary Leff on November 3, 2019

Nov 03 2019

While American’s claims against Boeing will likely be settled amicably, the airline has a hard case to make that Boeing ought to reimburse them for any lost profits when it’s more likely that the grounding of the MAX simply averted losses.

Video: American Airlines CEO Was Billy Ray Cyrus for Halloween

by Gary Leff on November 2, 2019

Nov 02 2019

Each year the American Airlines management team does a musical performance – all dressed up for Halloween. This year it was Lil Nas X’s ‘Old Town Road’ filmed around their new Skyview campus.

CEO Doug Parker stepped into the role of Billy Ray Cyrus.

American Airlines One Day Fare Sale, One Way Tickets for $30 Each

by Gary Leff on October 30, 2019

Oct 30 2019

etBlue is running a sale $30.30 one way tickets for travel tomorrow, October 31 only.

American Airlines is matching the sale and this is available on myriad routes.

New American AAvantage Award Calendar is Live

by Gary Leff on October 30, 2019

Oct 30 2019

Back in January when American Airlines introduced award redemption for premium economy they did it through a new award search tool. That new tool was not ready for prime time. After half a year that tool still lacked the ability to filter results, and the availability calendar still hadn’t been launched.

American has a new availability calendar. It still isn’t as useful as the old one. Here’s what to watch out for to get the best award deals.

Leaked: New Flights and Route Strategies Coming From American Airlines

by Gary Leff on October 29, 2019

Oct 29 2019

After each quarterly earnings call American Airlines leadership gathers with employees for a ‘State of the Airline’ in which Doug Parker opens with an update on the airline and then opens the floor to questions. One of the most popular subjects is route planning – where will American Airlines fly? – and so Vasu Raja, the airline’s senior vice president of network planning, fields many of the questions.

A New Ice Cream Bar – Made Exclusively for American Airlines – Is Being Tested On Two Flights

by Gary Leff on October 29, 2019

Oct 29 2019

This week – through Friday, November 1 – American Airlines is testing a new ice cream bar as a snack on two of its London Heathrow flights. That’s right, economy class passengers get an ice cream bar and it’s made exclusively for American Airlines, according to an internal company memo.

Airline Employee Reportedly Listed Passenger’s Clothing on Facebook Marketplace

by Gary Leff on October 28, 2019

Oct 28 2019

Checked baggage is always ‘at risk. American Airlines is now reimbursing a Tulsa passenger for $1000 after her lost luggage turned up on Facebook Marketplace, being sold by a baggage worker there. The passenger had them ‘dead to rights’ too – the bar code on the new Patagonia jacket being sold matched her receipt for the purchase, she says.

American Airlines is Launching Two New Flights to New Zealand