Tag Archives for american airlines.
American told customer service managers this week by memo that “[t]he FAA issued a notification to American Airlines indicating [they] are failing to comply with [their]r carry-on baggage program parameters.”
In response the airline “committed to increase the number of self-audits at each mainline station.”
American Airlines announced yesterday that their mobile app will prompt customers when their flight is boarding. That’s something that Delta, United, and Southwest have already offered.
There’s some confusion in the blogosphere over how this feature works.
Qatar Airways CEO Akbar al-Baker, the biggest troll in aviation, gave an interviewing suggesting American Airlines got outmaneuvered by Delta, that he thought their CEO would get replaced, and that he’s still considering leaving oneworld over bad relations with American.
American Airlines plans to drop the cheeseburger from lunch service in mid-November, however they have already run out of beef patties and aren’t buying more. Instead of a choice between salad and a cheeseburger, customers are being given a choice between salad and vegetarian pasta. Customers who may have pre-ordered cheeseburgers are getting a surprise – no meat option at all.
Last month I reported that American Airlines was still considering whether to allow lifetime club members to keep accessing Admirals Clubs when not flying American or its partners same day.
According to spokesperson Leslie Scott, they’ve made the decision to honor access for lifetime members. She tells me, “We are making an exception for lifetime members, we will not require them to have a same-day ticket on American or partner airline in order to access the Admirals Club.”
None of this represents change for the airline, instead it’s a shuffling of roles and reporting. Interestingly this announcement of changes to leadership does not include the words Doug Parker. I might have expected Parker, under normal circumstances, to have a quote included in the release.
Chicago O’Hare, Miami, Los Angeles and Dallas Fort-Worth have Impossible Burgers for purchase at $12. There’s also made-to-order ramen (“the Ramen Bowl shredded carrots, green onion, tomato and ramen noodles are prepared in the kitchen and warmed with the vegan lemongrass broth”) and some clubs lave local Destination Dishes on the Food for Sale menu.
The new “build-your-own mac and cheese stations…have a host of topping options, including onions, bacon and crushed chili cheese Fritos.”
American Airlines has restarted their ‘Project Oasis’ retrofit to cram more seats into Boeing 737s. They’re taking these planes out of service for weeks at a time even with their MAX aircraft still grounded.
The first class on these planes is so bad they’ve decided to redo those on aircraft that have already been updated. But since the fixes haven’t been certified yet they’re going to put the wrong first class in these planes, only to change them up again in a year.
American Airlines used to serve the most wonderful baked on board cookies. The whole domestic first class cabin would fill with the smell of fresh baked goodness. It was that smell, even more than the taste, which made the flight feel like home.
After US Airways management took over, and then implemented US Airways catering standards (while meeting in the middle the distance of flights that got meals) in September 2014, baked on board cookies were eliminated. They explained that since legacy US Airways aircraft had just one oven up front, it was tough for flight attendants to heat both meals and cookies at the same time.
American Airlines flight AA1060 from Miami to Newark was delayed about three and a half hours today when a man “ran onto the plane screaming that it was his plane and he’s FBI.”
The Captain made an announcement, going farther than he should have and likely speculating baselessly, that they “think the guy was a decoy to distract from something else.” Everyone was offloaded and passengers and bags were searched.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
