Tag Archives for american airlines.
Five years ago Alaska Airlines shared that 84% of redemptions were for flights on their own aircraft, that American Airlines was by and large the second biggest carrier members redeemed for travel on, and non-U.S. airlines accounted for just 3.5% of redemptions.
Alaska shares how much members flew, how many members are being added, and where redemptions took place in 2018. Great data for anyone interested in loyalty!
American Airlines has a weekly interview to give employees a better understanding of the reasons for decisions being made at the airline.
The company gives employees an opportunity to comment — and boy do they ever. One flight attendant who says that Delta’s onboard product and overall customer experience is better — even if American has newer planes — drew a response from Executive Vice President Elise Eberwein.
Early in the year American Airlines CEO Doug Parker described his airline’s Boeing 767-300s as a poor customer experience.
It’s certainly true that business class on the plane — while fully flat with direct aisle access — is uncompetitive. It’s a narrow, uncomfortable seat that feels like a coffin. The Thompson Vantage seat is one that many airlines have used for their 767s, but United is putting their Polaris seat in their 767s (which is marginally better) and Delta is putting suites with doors in their 767-400s. But it’s better than what American offers on many routes, and offers more space in coach period.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Yesterday American Airlines sent end of year review emails. I wrote about how few miles I earned from flying 100,000 miles and how scarce complimentary upgrades have become for someone like me. The airline encouraged members to share their activity via social media, embedding links to do so.
Members who took them up on this also posted their frequent flyer number and e-mail address. Oops. American is now telling members they need to delete those posts and monitor their accounts in case all their miles are stolen.
Ken Wimberly, who describes himself as Chief Visionary Officer for a commercial real estate firm in the Dallas area, says he’ll never fly American Airlines again.
He usually flies Southwest. He wanted first class tickets for his family of five, so he bought them from American. Then he needed to change the travel date for one member of the family.
American Airlines just sent me a ‘year in review’ and it tells me everything I need to know about the value of Executive Platinum status. I’ve just requalified with a flight where I sat in the last row of coach, and it’s time to ponder the value I get out of my elite relationship going forward.
A handful of dates in February and plenty of dates in March – still peak season – have the American Airlines non-stop flights between Los Angeles and Auckland, New Zealand pricing from $420 roundtrip.
This is an excellent opportunity to visit New Zealand at a bargain fare provided you’re amenable to making the journey in economy.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
