Tag Archives for american airlines.
After each quarterly earnings call, American Airlines top executives assemble in a conference room to give a ‘State of the Airline’ message to employees and answer questions. This is streamed to employees who aren’t there in person, and recorded for later viewing. For several years I’ve had an opportunity to review recordings of these events.
After the American Airlines earnings call last week, CEO Robert Isom spoke to employees in a ‘State of the Airline’ address. I’ve reviewed a recording of this private event.
While he began by repeat his standard mantra about “being a reliable airline” as a starting place – as though it’s the only thing they need to accomplish, rather than table stakes – he pivoted to talking later about using it as a building block to attract customers willing to pay more for better services.
American Airlines will be getting rid of the last seat back entertainment systems in its narrowbody fleet of aircraft. However the plan to do this with their pre-merger Airbus A319s has been delayed to the end of 2025.
Airlines may give you a free room when you’re faced with a controllable overnight delay. But you get what you pay for – you probably don’t want to sleep in the room they’re going to give you. There are exceptions, but it can be very much worth venturing off on your own rather than rolling the dice on free.
American could lose its Gol partnership too – or be forced to put in a lot more additional money. The Brazilian airline is in bankruptcy, and looking for new financing. United Airlines may swoop in.
George W. Bush used to talk about the soft bigotry of low expectations. All I could think when American Airlines CEO went into his carrier’s fourth quarter earnings call oddly triumphant is that former Texas Governor Bush must have had the Texas-based airline in mind.
An American Airlines business class passenger from Los Angeles to London Heathrow on Saturday was not happy about her seat. Flight 134 is on a four-cabin aircraft with first class, and she was “complaining she’s in [business class] instead of first class” according to a nearby passenger, and was “demanding the person who booked her be fired.”
Flying American Airlines from Miami to Chicago, cabin crew refused to take a box from food the passenger brought on board themselves, and according to the passenger, they responded “We don’t throw away your personal garbage.” So the passenger placed the box in the aisle and he says they still wouldn’t throw it away – they just kept kicking it out of the way each time they walked up or down the aisle.
A retired police officer and his wife have filed a federal lawsuit against American Airlines, alleging that they were unjustly singled out for human trafficking investigation during their honeymoon flight from Phoenix to Miami.
A 71-year-old American Airlines flight attendant based in Phoenix was murdered this weekend, the result of a string of stabbing attacks in downtown Denver. A suspect was taken into custody for a subsequent Sunday night stabbing. Flight attendants have been relocated away from downtown for their layovers.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
