Tag Archives for american airlines.
A woman was removed from the American Airlines morning flight from New York JFK to London Heathrow this past Saturday after an altercation over her baby’s collapsible stroller. She says that a flight attendant, who objected to the stroller going in the overhead bin above her seat, assaulted her and sent her mother to the hospital.
American has opened its second Admirals Club that follows the elevated design template pioneered at Reagan National. The Newark airport Admirals Club by gates A7 and A8 is 7,050 square feet – not large, but hopefully capacity for 137 seats is large enough given the carrier’s wholly domestic footprint at the airport.
News reports were all over the place throughout the weekend about an American Airlines flight from Charlotte to Boston where a “criminal act” had taken place. Now we know more about what happened on board Saturday’s flight 1441 involving “a juvenile, a phone and a flight attendant.”
It was a hidden camera in the lavatory. And police boarded the aircraft when it landed in Boston.
Senior Vice President and Chief Customer Officer Brady Byrnes told cabin crew that during the second quarter FA4 and FA0 delays were “down 25%” compared to the airline’s goals, and that this was responsible for “point five” of the carrier’s overall improvement in D0, exact on-time departures.
Byrnes noted that not only are flight attendants showing up and doing their jobs (reduced FA0 and FA4 delays), but that the tools and procedural changes they’ve made are helping too.
At an employee ‘Crew News’ question and answer session last week, a recording of which was reviewed by View From The Wing, Senior Vice President of Network Planning Brian Znotins was asked about additional international announcements beyond new routes just announced.
It begins with Saturday’s 4 p.m. American Airlines flight 2333 from Phoenix to Newark which was delayed overnight, with a new 6 a.m. Sunday departure time, after confusion over seat assignments on board led to a group of passengers being removed from the aircraft. Ultimately everyone was deplaned as part of the passenger removal – a common technique post the United Airlines David Dao beating – as a way of avoiding confrontation with a single passenger.
Thursday night’s Philadelphia – London Heathrow flight 728 became a day long journey to nowhere all day Friday as the aircraft, first delayed for three hours, finally took off in the wee hours of Friday morning before making it nearly halfway over the Atlantic… and turning around.
An American Airlines passenger, sitting in the bulkhead row of economy, complained that another passenger was storing their luggage in ‘his’ overhead bin. He’s already seated, and has more luggage than he is allowed, and he doesn’t want anyone else adding to the bags above his row.
A business class passenger on an American Airlines flight to Tokyo on Thursday boarded and found blood-stained women’s underwear at their seat. On a flight departing Tokyo I’d expect outstanding cleaning. But even departing the U.S., we’re talking about a “Flagship” international premium flight. The standard of cleaning, based on this passenger’s account, is appalling.
American Airlines flight attendants voted 99.47% in favor of a strike, with 93% of union members voting.
It’s more likely that flight attendants will strike out against specific flights on specific dates, rather than engaging in an all-out strike. But this won’t happen right away.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
