Tag Archives for american airlines.
One customer who had ConciergeKey status for 10 years with American Airlines lost their status this year – but it’s not the usual story. They were essentially duped out of it by the airline.
A passenger on board American Airlines flight 292, which departed Saturday evening from New York JFK enroute for Delhi, was arrested on arrival in India Sunday night after getting into an argument with another passenger – and urinating on them.
On April 5, two elderly passengers were removed from an American Airlines flight because the gate agent wouldn’t let them fly with their cello – even though they’d purchased a seat for the cello from the airline and flown with it on the first segment of their trip.
The passengers had flown from Palm Springs to Dallas – Fort Worth. They boarded their second flight. And a gate agent came on board and declared that they’d be unable to fly with a cello.
One of the more controversial aspects of flying is whether coach passengers should use the first class lavatory. American Airlines doesn’t have any rule against it on first class flights, but a woman of Middle Eastern and Latin descent Yazz Giraldo brought her three year old up from the bulkhead row of coach when he desperately had to go – and a flight attendant locked them into the lavatory. When she finally let them out she informed them they were responsible for a ‘terrorist incident’ and law enforcement met the plane.
This was all unfolding unbeknownst to the woman’s husband, also on the plane, a former FBI agent member of the Joint Terrorism Task Force.
The union reported at the end of last week that they’ve come to an agreement over how to handle flight attendants who ‘sell their seniority’ (a group known as ‘the cartel’) offering up their trips to more junior crew in exchange for cash ($200 on average) or other favors.
Normally we think about two kinds of luggage: carry on and lost. But there’s actually a third kind, damaged.
Just watch these American Airlines baggage handlers fight over a passenger’s luggage being unloaded from a plane on Saturday.
Airlines offer ‘customer service’. You get in a line when you have a problem and they’ll rebook you. That sort of resolution isn’t hospitality – and for high cost airlines that’s costing them profits.
Back in the fall Marriott launched its lifetime status website. It features a thank you video from Marriott CEO Anthony Capuano and a couple of appearances from Senior Vice President of Loyalty, David Flueck. And it contains a number of statistics from your account.
The website also lets you order a set of lifetime Platinum (or lifetime Titanium) luggage tags.
A first class American Airlines passenger was kicked off of a flight after requesting a predeparture beverage. He refused to leave after being told to do so a flight attendant and a pilot, so police were called.
He wants to know what he’s done. It doesn’t matter, he’s been told to leave and in the moment there’s nothing he can do about it. The request does not have to be reasonable. He’s going to have to comply.
Aircraft manufacturer Airbus tweeted on Wednesday evening that American Airlines lost their luggage. Someone had flown into Washington, D.C. where Airbus has its headquarters, and the airline failed to deliver their bags – or to send the bags out to the customer when they said to expect them. American Airlines is the largest operator of Airbus aircraft.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
