american airlines

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7 Quick Takeaways From American Airlines Eliminating “Saver” Award Travel

by Gary Leff on April 5, 2023

Apr 05 2023

American Airlines has eliminated its ‘saver’ and ‘anytime’ awards. Now when you’re using American’s miles to fly American Airlines, the only option is web special awards, which have been renamed Flight Awards. Nothing else changes at this time, though a number of things flow from this decision.

Most awards were already web specials. There’s a new award chart, but it doesn’t provide very much information. Overall I consider the change negative, but mostly just recognizing past devaluations rather than representing a new devaluation.

American AAdvantage Ends Saver And Anytime Awards: Everything You Need To Know

by Gary Leff on April 5, 2023

Apr 05 2023

American Airlines has eliminated Saver and Anytime awards, and replaced those award charts with a new ‘starting from’ pricing chart for American Airlines flights. There are no changes to partner awards or upgrade awards. And since most American awards were already dynamically-priced web specials, in practice little changes at all.

Here are the full details.

American Airlines Fares Are Now Different Depending On Where You Buy

by Gary Leff on April 4, 2023

Apr 04 2023

American Airlines will only sell basic economy fares directly, not through traditional or online travel agencies. There are some cheaper fares that they reserve to their own channels as well. But generally speaking there are two sets of fares depending where outside of American Airlines that you book.

12 Realistic Ways To Make American Airlines Better

by Gary Leff on March 29, 2023

Mar 29 2023

With their high costs, they need to earn a revenue premium in order to generate a profit, but they’ve been reluctant to make investments that would help to deliver the premium product.

As a frequent customer, with Executive Platinum status for over a decade and even briefly a ConciergeKey member, I’ve observed many of the pain points at the airline – many of which could be improved at low cost, or are bare minimum investments they need to make to remain competitive and continue generating revenue. So in the interests of helping American to deliver both a better and more profitable product, I share 12 realistic ways they can improve the customer experience.

Data: Threatening To Fire Sick American Airlines Flight Attendants Doesn’t Boost Attendance

by Gary Leff on March 29, 2023

Mar 29 2023

The airline wants to prevent a mass exodus of staff when they need those staff most. So they impose penalties for using sick time at inconvenient times even when someone is sick (and likely to get customers sick, too). In years past sick calls with documentation were excused but under the point system, they aren’t.

American Airlines Reveals Strategy For International Routes From Charlotte, Philadelphia, And LAX

by Gary Leff on March 27, 2023

Mar 27 2023

American sees itself as having “the best hubs in the business for domestic and international short haul network” in Charlotte, DFW, and Phoenix. They’re working to build New York JFK working with Alaska to build Seattle on the West Coast, according to executives in a recording of comments to employees last week that’s been shared with View From The Wing. However their approach to long haul is different.

The End Of The Rule Of Law, In Financial Markets And The Airline Industry

by Gary Leff on March 26, 2023

Mar 26 2023

The Department of Transportation entered into an agreement to approve the “Northeast Alliance” between American Airlines and JetBlue, indeed wrung concessions out of the two airlines before doing so (giving up takeoff and landing slots in New York, and a commitment to expand supply of seats in the market with larger aircraft under penalty of losing even more slots to other airlines).

Then, after the alliance moved forward, the Department of Justice Continue Reading »

American Airlines Is Considering Flying To Africa

by Gary Leff on March 26, 2023

Mar 26 2023

Given what we know about American’s tendency to operate shorter flights, and to try to fly where others aren’t operating, I’d expect that American’s entry into Africa would be a close-in destination along the lines of Casablanca – which also offers connectivity beyond Morocco and which clocks in at under 4,000 miles. That will allow them to fly the Airbus A321XLR rather than a more expensive widebody.

American Airlines Teases New Route To Singapore In Employee Leak

by Gary Leff on March 25, 2023

Mar 25 2023

At an internal employee ‘Crew News’ question and answer session, American Airlines Vice President of Network Planning Brian Znotins shared that the airline is looking at Singapore as a new destination.. This service would become possible once the airline begins taking delivery of new Boeing 787-9s it has on order, currently slated for next year.

American Airlines Cracking Down On Flight Attendants Who Violate Appearance Standards

by Gary Leff on March 23, 2023

Mar 23 2023

American Airlines is cracking down on flight attendants who aren’t wearing their uniforms correctly, or who violate the carrier’s appearance standards. A message went out from a flight service manager to flight attendants earlier this week. It announces a goal of 100% uniform compliance, and warns that flight service managers will be in airports conducting checks and to write up crew.