Tag Archives for american.
A reader who lives not far from me shared his story of arriving at the Austin airport on American Airlines and finds his checked bags wet and contents damaged.
They went home late on Friday night and he filed his claim with American Airlines first thing Monday morning — so the immediate next business day. American denied his claim because he didn’t file within 24 hours. And without that timely-filed claim, he’s out of luck with his credit card coverage too.
At Friday’s Investor Day for the parent company of British Airways and Iberia, IAG management has come to the recognition that you cannot be all things to all people.
That’s a lesson that Southwest Airlines understands but American Airlines does not.
When United announced at the end of September that earning 100,000 mile flyer ‘1K’ status would also require $15,000 in spending starting next year it was almost a foregone conclusion that American AAdvantage would do the same thing.
Meanwhile they’re introducing a new choice benefit for Executive Platinums who fly beyond 100,000 miles as well as adjusting mileage and status-earning when flying on their closest partner airlines or on ‘bulk’ or special fares.
American Airlines is buying 15 more Embraer EMB-175 76 seat regional jets.
These aircraft will go to American Airlines wholly-owned regional carrier Envoy Air (formerly American Eagle) and are expected to be delivered starting in 2020. Likely for reasons of fleet commonality and price they did not opt for the potentially more comfortable E-2 variant of the plane.
At the end of September I revealed that American will be squeezing more seats into their Airbus A321 fleet, not just their Boeing 737s as well as adding more first class seats.
They accomplish this with less distance between seats, less padding for each seat, and smaller lavatories.
This experience using trip delay coverage from the Chase Sapphire Reserve Card didn’t work out the way the cardmember expected.
Walking through the reason why so that you can set your expectations correctly and know how to succeed with your own claims may be useful.
ConciergeKey is American’s revenue-based top level, given to very high revenue customers and those who influence significant business for the airline.
It’s the ‘super secret’ level that George Clooney had in Up in the Air. The program began mostly for corporate travel buyers and folks in their old VIP program back in 2007, and gradually expanded to individual high revenue customers.
You know — or can at least check — your Uber rating. But did you know you have an American Airlines customer rating too? It’s re-evaluated daily and used to determine when to grant exceptions, compensate you for problems, or go above and beyond to resolve situations.
I appreciate that American still has an award chart that they are willing to publish. I appreciate that they mostly stick to it. However they stick to it only as long as there isn’t an exception, that they do not tell customers about.
Delta hasn’t been nearly as aggressive buying new aircraft as American. Instead of replacing their Boeing 767-400 fleet they’re actually going to invest heavily in it. In fact the 767-400s are going to get Delta One Suites (business class seats with doors).
Last month Delta CEO Ed Bastian answered an ‘Ask Ed Anything’ employee question about Boeing 767-400s interior refurbishments starting this winter.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
