Tag Archives for american.
A veteran gate agent in Miami asked American Airlines CEO Doug Parker at last week’s employee town hall about the user interface Qik that she’s required to use — instead of working directly in Sabre like she used to — and she calls it “a Pinto car… it does not perform to the standard we’re used to. Qik is not efficient” and she says in Miami they call it “despacito Qik.”
American and its joint venture partners British Airways and Iberia, along with United and Air Canada seem to be battling it out with crazy low fares between the U.S. and Paris.
$149 each way is even cheaper than transatlantic discounter Norwegian’s fares at the moment, and you fly a mainline carrier.
The latest American Airlines employee podcast interviews Holly Hegeman. She talks about how she got involved covering the airline industry, doing consulting for Bob Crandall and doing the airline’s annual report with him.
I’m pretty sure I found Flyertalk.com in 2001 from a link on Holly’s PlaneBusiness website so in some sense I owe the start of my journey — which began reading Thomas Petzinger’s Hard Landing over 20 years ago and by traveling as a newly minted frequent flyer and that was accelerated through my association with Randy Petersen — to Holly.
This past week American Airlines CEO Doug Parker held an employee question and answer forum in Miami. A pilot there expressed his frustration at delays, saying that they’re measured in “dog minutes” because each minute feels like seven. They finally get on their way and arrive at their destination only to find that they have no gate.
Parker offered an explanation for how and why they run into a lack of gates.
In September American announced plans to roll out additional benefits for Main Cabin Extra seats that have more legroom than regular coach. They’d offer dedicated overhead bins and free alcohol.
The plan was for the beer, wine, and spirits to begin in the spring. But after a listening tour of employees they’ve pushed this back to summer.
Qatar Airways tried to buy into American Airlines. However American’s CEO Doug Parker took umbrage at the move.
Now Qatar is investing in an airline that’s going to move to DFW.
A new research paper out of the University of Virginia suggests that airlines are talking about ‘capacity discipline’ in earnings calls to signal to other airlines a willingness to reduce capacity. When they do that, capacity falls. And that’s a form of collusion out in the open.
In my view United has been exceptionally slow to roll out their new business class Polaris seats. It’s been nearly two years since they announced the product. It’s been fourteen months since the product took flight.
And while new widebody aircraft deliveries have had it, they’ve put only 5 reconfigured planes into service so far.
Using American miles to fly between the US and Asia can be a challenge for two passengers. Those based at the DFW hub have an even greater challenge — tremendous competition for award seats from other frequent flyers, and that most of the oneworld Asia service is on American which isn’t great about releasing premium cabin award space to begin with.
A mother and child were seated towards the back of economy in window seat 35L of American Airlines flight AA126 from Hong Kong to Dallas Fort Worth yesterday.
After touchdown 53 minutes early “an entire ceiling panel, including a tank full of oxygen, fell” on the one year old sitting on his mother’s lap. It hit him in the head.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
