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American Express Shares Details on New Phoenix Centurion and Escape Lounges

airport lounge
Jun 11 2019

Back in December I wrote that based on local documents that had been uncovered the current The Club space at the Phoenix airport’s terminal 4 B concourse would be expanded and turned into two lounges, an Escape Lounge and an American Express Centurion lounge. I’ve been tracking progress on this project for over a year.

American Express is now confirming details of the Phoenix lounges, and providing renderings.

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Starting August 1 U.S. American Express-Issued Priority Pass Cards Will No Longer Give Airport Restaurant Credit

airport shop
May 28 2019

American Express has confirmed to me that U.S.-based cards offering Priority Pass will no longer provide credit in participating airport restaurants going forward.

Effective August 1 “the Priority Pass Membership benefit offered on American Express Platinum and Centurion Cards and Hilton Ascend, Hilton Aspire, and Marriott Bonvoy Brilliant™ Cards will no longer include complimentary access to non-lounge airport experiences.”

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Will American Express Eliminate Priority Pass Restaurant Access? They’re Doing it in Hong Kong

restaurant
May 28 2019

We’re seeing what may be the beginning of the next big restriction on bank-provided Priority Pass cards: American Express has notified Hong Kong cardmembers that effective August 1 Priority Pass cards that come with their Centurion, Platinum, Peninsula Platinum, and Cathay Pacific Elite credit cards will no longer offer “non-lounge airport experiences” such as restaurants, cafes, and bars “where food/beverage credit is offered instead of entrance into a traditional airport lounge.”

This would cut American Express’ costs to issue these cards significantly, and be a huge cut in cardmember benefits. The worry here is that it could spread (1) to other American Express markets, and (2) to other issuers. I have asked American Express what their plans are for this restriction and will share anything that I learn.

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2 Year Old Bitten By Dog at the Centurion Lounge: Who’s Responsible?

lounge
May 11 2019

A family is suing American Express and Dallas Fort-Worth airport because their two year old was bitten by a dog in the DFW airport Centurion lounge.

It seems like the issue here ought to be between the family and the dog owner, which doesn’t likely have the deep pockets that American Express or DFW airport does. What do you think, who is at fault here and in what proportion?f

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