Tag Archives for courtyard.
A Marriott Courtyard in Iowa had to be evacuated after a guest suffered a “bad reaction to cocaine,” stripped naked, and ran through the halls spraying fire extinguishers. Police say the man smeared blood across walls, doors, and windows before being restrained and charged with multiple felonies.
One guest tweeted a photo of the breakfast coupon at the Courtyard By Marriott Halifax Downtown where the pre-printed US$10 has ‘US’ blacked out, and the property would only honor 10 Canadian dollars (US$7.21) a 29% devaluation.
Marriott’s Courtyard by the Venice airport blocks guests from turning the air conditioning down even to 73 degrees, and charges US$5.47 (5 euros) for a second room key. It’s a deposit that they promise to refund to you when you return the room key at checkout.
A Marriott Courtyard has a sign posted on every floor that ‘outside food and drink’ is not allowed. Like a movie theater, if you want to eat at the hotel you have to buy your food from them. You can’t carry in food (or leftovers from where you went to dinner), and you can’t order DoorDash either.
Marriott Bonvoy offers breakfast to Platinum members, but the benefit is confusing. At Courtyard hotels in North America and Europe it’s actually a choice between 500 points (total for the stay) or a $10 food and beverage credit (x2 for two guests registered to the room) that can be used any time of day – not just in the morning.
But as I’ve documented extensively, hotels seem to do what they want with impunity, published benefits of the Bonvoy program notwithstanding. One customer found this out when the hotel called the cops after they asked for their $10 credit – and when it was refused they invoked Marriott’s guarantee of $50 cash for having the benefit denied.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
