Tag Archives for delta air lines.
On Delta’s Cancun – New York JFK flight DL787 on Friday, the man sitting in 31D kept asking for help from a flight attendant. Delta has been blocking middle seats, but the man seated nearest him in 31F kept removing his face mask. Four or five times cabin crew would ask him to put it on, and he’d reportedly do so only until the crewmember had left.
Seventeen thousand Delta Air Lines employees, with an average of 25 years of service, have taken early departure packages according to a new internal memo from the carrier’s CEO Ed Bastian.
Even with this many people leaving the airline, Bastian says it helps them towards their goal of minimizing furloughs – it’s not, it seems, enough to eliminate layoffs.
United Airlines branded its cleanliness efforts with Clorox. Hilton puts Lysol stickers on hotel room doors after the rooms have been cleaned. Now Delta Air Lines has struck a deal with Lysol as well.
Lysol will provide Delta with disinfectant spray and wipes and “develop new protocols for areas such as lavatories.” They’ll also work on “disinfection procedures at departure gates and in Sky Clubs, and Delta will deploy “care carts” with EPA-approved Lysol disinfection products.”
Delta CEO Ed Bastian has taken Covid-19 tests several times. The airline is offering testing for all of their employees and everyone is expected to do it. They’re even offering at-home test kits for employees in Texas and Florida. The airline is now up to 120 passengers they’ve banned for refusing to wear face masks on board.
They’re actively promoting police reform and celebrate passage of legislation in Minnesota, and they’re committed to racial equality and justice – though notably unlike American Airlines CEO leading off their earnings call declaring “black lives matter” that’s not part of Bastian’s memo.
This is a tale of two travelers. They both started out making a smart decision about their flying during the pandemic. They’re both flying Delta first class, but they look very different.
Is it just the guy who’s in the wrong here, are these two passengers illustrating both ends of the spectrum of American reactions that helps to explain why we’re so polarized and cannot seem to get anywhere?
U.S. airlines now require that passengers wear masks in order to fly. They’ve been lobbying the federal government to require it, but it seems like compliance on planes is actually better than average compared to many states where it’s a legal requirement.
Passengers who have medical reasons not to wear a mask are exempt from the requirement. Delta is going a step farther than other airlines (as they often do, for better and worse) requiring passengers who want to claim a medical exemption to have a medical consult prior to travel. If you’re faking, you get your money back.
Delta has pledged to continue to block middle seats past September 30. This goes farther than what other airlines will do. They’re also doing more cleaning between flights, too. But how can that make sense?
Mexican President Andrés Manuel López Obrador says that private jets are for the “neoliberal elite” so the populist chooses to fly commercial. Today he’s heading to the U.S. for a visit with President Trump. There aren’t currently non-stop flights between Mexico City and Washington DC. So he’s taking Delta, flying coach, and connecting in Atlanta.
Here’s the Mexican President ensconced in an exit row aisle seat on board Delta flight DL366 from Mexico City.
U.S. airlines eliminating inflight alcohol is as much cost-cutting as it is a coronavirus protection measure. Serving a customer tomato juice isn’t safer than serving that tomato juice with vodka. Eliminating booze in domestic economy, where airlines were charging for it, is another measure – because that eliminates the need for a payment transaction, an interaction between flight attendant and passenger. Still, American Airlines dropped alcohol service in “Main Cabin Extra” extra legroom coach, where it was previously free. Delta eliminated it even in first class as well as their “Comfort+” extra legroom coach seating. When few people were traveling, and there was little competition in service, the bet was this didn’t matter. Of course dropping meals and booze from most flights meant little reason to ‘buy up’ to a bigger seat (especially when Delta,…
The extra passenger on board the Boeing 757 was identified when she was found sitting in another passenger’s seat and refused to move. A flight attendant asked for her ID and she “showed them a photo of herself on her phone.”
The FBI didn’t press charged. She has, however, received a TSA ‘warning notice’ “which goes on the woman’s record.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
