Tag Archives for doug parker.
American Airlines CEO Doug Parker was flying Southwest Airlines out of Dallas to end the week, an airline he’s called ‘the cattle car’. A flight attendant notices the book he brought on board, but not who he is. He’s not her CEO, after all.
Parker was reading White Fragility: Why It’s So Hard For White People To Talk About Racism. During the trip the flight attendant sat down next to him, he was in an empty row, and she asked him how the book is.
American Airlines hasn’t been perfect, but it’s charted a path different from United and even Delta through the pandemic. They’ve generally honored refunds for cancelled flights, rather than choosing to illegally conserve cash the way United and others have attempted to do, and they’re plotting a course to avoid employee furloughs.
But they’re not capturing the value from these moves because they’ve failed to craft a narrative for the airline around being a better company, that frames them as the underdog and motivates employees and generates customer loyalty going forward. American Airlines can change that.
A new SEC filing has details on the most recent United Airlines corporate executive compensation. United’s CEO Oscar Munoz will take $0 in base salary until June 30. Incoming CEO Scott Kirby will do the same. But how much of a cut is that, really?
Executive compensation is unpopular during tough times for a company. Of course if United makes it through to the other side of COVID-19 Kirby may earn his pay more than ever before.
American Airlines gutted their partnership with Alaska Airlines and the most recent stage of the breakup was just announced in the fall so I was genuinely surprised by the about-face announced in mid-February of a newly-energized partnership including oneworld alliance membership for Alaska.
On Wednesday American’s CEO Doug Parker held one of the airline’s monthly ‘Crew News’ employee question and answer sessions, a recording of which was shared with View From The Wing. During his introduction Parker talked about the strategic shift that this represents.
Parker has the challenge of reversing course after everything he’s said about the existential threat Qatar Airways posed to his airline. So how is he explaining the flip flop? He penned a letter to employees.
American Airlines CEO Doug Parker explains why when he sees something wrong he doesn’t insist that fixing the problem should be a priority.
Is American Airlines international first class worth it? There’s no suites with doors. There’s no fine dining compared to peers selling international first class. The benefit surely comes from the service, right?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
