jetblue

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American Refuses To Honor Award Tickets On Joint Venture Partners When Exiting Routes

by Gary Leff on February 27, 2022

Feb 27 2022

An American spokesperson told me they’d only honor business class awards in their original class of service if Qantas had business class award space available. Since of course they do not, American will only rebook in coach. And, “you can have your miles reinstated or rebook to travel once we begin offering service between LAX-SYD again in November.”

The notion that when American exits a market it will not honor reservations in their ticketed class of service on a joint venture partner has important implications, I think, for the notion of consumer benefit that they are claiming as they defend a government lawsuit against their JetBlue joint venture.

A New Co-Brand Credit Card May Be Coming That Awards You Ownership In The Airline

by Gary Leff on February 20, 2022

Feb 20 2022

During the pandemic credit card companies weren’t adding many new customers for travel credit cards. But customers were still cancelling cards, at least at normal rates. (Banks went to great lengths to retain customers and did stop greater levels of cancellations in most cases.)

But without adding customers to the funnel, portfolios shrank. That’s a major reason we’ve seen such big initial bonuses over the past 6-9 months. And we’ve also been seeing cards get refreshed with new benefits, to remain competitive, to better appeal to new customers, and to address customer preferences that have changed.

Warning: Placing JetBlue Awards On Hold Using The American Airlines Website

by Gary Leff on December 23, 2021

Dec 23 2021

If you place an award on hold for 5 days, that space will likely cancel out. And American can’t restore the award for you if availability is gone when you notice. The most American can do is find you an alternative, or perhaps open up space on one of their own flights for your travel.

JetBlue Rethinks Elite Status, With Jury-Rigged 2022 Program And Real Change For 2023

by Gary Leff on December 18, 2021

Dec 18 2021

JetBlue used to seem a bit half-hearted about its loyalty program. It was always a bit of a me-too effort, from revenue-based accrual and redemption to a single-tier elite program that doesn’t even offer free extra legroom seats to its top customers.

Now that they’re (1) expanding internationally and (2) in an alliance with American Airlines, using American slots in New York to grow and taking traffic onto their flights from American’s long haul operation, they’re in a whole new ballgame. They’re even relevant to corporate business. And how you treat premium customers matters – more than just inflight in Mint (their business class cabin, which is quite good). So they’re beginning to get serious about an elite program.

Reprice Your JetBlue Tickets Now Using $50 Off $100 Each Way Discount

by Gary Leff on November 29, 2021

Nov 29 2021

JetBlue has a Cyber Monday deal of $50 off each one way of $100 or more (or $100 off a $200+ roundtrip).

While this ostensibly ‘isn’t valid on prior bookings’ as long as your existing trips aren’t in basic economy you don’t face change fees. As a result you can cancel your trip, bank the credits, and use those credits to rebook at the lower price.

There Are Several Hiccups For JetBlue Elites Trying To Get Benefits Flying On American

by Gary Leff on October 16, 2021

Oct 16 2021

The process of identifying JetBlue elites flying on American Airlines, waiving their checked bag fees, and receiving priority bag tags is not a seamless one. But JetBlue elites do get one benefit flying American that Ameircan’s own elites do not get flying on JetBlue.

American Airlines-JetBlue Elite Benefits Are Live Today, Mileage Redemption Starts Next Month

by Gary Leff on October 13, 2021

Oct 13 2021

The partnership between American Airlines and JetBlue started allowing each program’s members to earn miles and elite qualifying credit on each other’s flights back in the spring, and they announced that recognition of elite benefits across the two airlines would begin in the fall.

Elite benefits are here – today – and award redemption starts next month. Here are the details.

JetBlue Partners With American, But Wants You To Know Their Product Is Much Better

by Gary Leff on October 2, 2021

Oct 02 2021

If a customer goes to the JetBlue website and books a JetBlue flight, they expect the JetBlue product. Having to pay for wifi, getting less legroom, and with no seat back television is going to be jarring. And it risks undermining the brand JetBlue has built.

California Horns In On The Federal Government’s Lawsuit Against American Airlines And JetBlue

by Gary Leff on September 28, 2021

Sep 28 2021

Senator Chuck Schumer good-naturedly quips that the most dangerous place in Washington D.C. is between himself and a TV camera.

However it looks like Schumer has a West Coast competitor in California Attorney General Rob Bonta who has rushed to join the Justice Department’s lawsuit against American Airlines and JetBlue over its Northeast alliance which covers Boston and New York, because reasons.

Justice Dept To Sue Over American-JetBlue Partnership, Helping Competitors Not Customers

by Gary Leff on September 21, 2021

Sep 21 2021

This is a case where customers actually benefit, competitors don’t like it, and whether the Justice Department realizes it or not they’re carrying water for cronyist corporate interests and not passengers.