lifemiles

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LifeMiles Overhaul: Major Improvements To Refunds, Call Times, And Customer Service

aviancaplane
May 21 2024

I’ve heard recently some several readers that customer service calls have gone much more smoothly in recent months, and I’ve seen discussion of this on Reddit as well, so I asked what changes they’ve made. Vincett put me on the phone with Luis Coreas, their Chief Operating Officer, who walked me through the changes they’ve made and those that they have in process.

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Wide Open Lie Flat Business Class Award Space To Europe For Just 35,000 Miles

May 18 2024

I actually do not think this pricing is a mistake. LifeMiles is aggressive in managing its pricing. There are some awards you’ll find with other Star Alliance frequent flyer programs that LifeMiles won’t show availability for. That’s intentional. When an award is too expensive for their pricing, LifeMiles doesn’t let you book it. But they also drop their pricing below award chart pricing with some regularity and this too has been intentional.

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LifeMiles Transfer Issues Have Been Fixed

Apr 17 2023

Avianca LifeMiles is a popular Star Alliance frequent flyer program for U.S. members because they sell miles inexpensively on a regular basis, and because you can transfer points into their program from several different credit card currencies. They have generally reasonable redemption pricing and no fuel surcharges, though getting customer service when things go wrong can be challenging at times. There was a problem many members were experiencing this month where points would be transferred to the LifeMiles program, it would look to the bank program that the miles transfer went through, but account balances didn’t update. The program says this is solved. Daniel Paredes from LifeMiles shares with me that, The issue was related to some members who transferred points from other loyalty programs (such as Amex Rewards, Citi Thankyou Points, etc) to LifeMiles…

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25% Transfer Bonus From Citi To Avianca LifeMiles

aviancaplane
Aug 01 2022

Right now one of Citi’s transfer partners – Avianca LifeMiles – is offering a 25% bonus on Citi transfers through August 31. What’s interesting is that this is LifeMiles making the offer – they want to encourage the transfers from Citi, so Citi pays them for the miles – rather than Citi making the offer.

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