Tag Archives for united airlines.
American could lose its Gol partnership too – or be forced to put in a lot more additional money. The Brazilian airline is in bankruptcy, and looking for new financing. United Airlines may swoop in.
United’s Scott Kirby has been predicting the demise of low cost competitors for years. So far he hasn’t been wrong. On Wednesday morning’s earnings call, he placed the blame for this on the airports and the federal government as he explained why his airline would outcompete them in the major cities where they have their biggest operations.
Big airlines have special programs for high revenue customers far beyond top elite status of their mileage programs. At Delta there’s the 360 program. At American it’s Concierge Key. At United Airlines it is Global Services. The criteria for obtaining this type of status is generally unpublished, however there are workarounds.
United Airlines has reached a settlement in a federal discrimination lawsuit filed by the EEOC that alleged one of its managers directed racial slurs and threats at a Mongolian American employee working in Denver catering.
One 91 year old reader – who is still a working actor – shared a story about United that shows initiative, customer service, and just what United employees can and sometimes will do to take care of a customer.
United Airlines is adding free Starlink wifi to its planes over the coming years. They’ve updated the install timeline. Based on experience with Hawaiian Airlines and JSX, it should be faster – and with far less latency – than competitors’ wifi.
While United Airlines doesn’t have a formal, published program to support status extensions, calling or emailing with a request for status extension worked for many last year. If you’re about to see your status drop February 1, you might reach out to MileagePlus.
On United Airlines flight 2479 from Houston to San Francisco on New Year’s morning, just after arrival, a woman decided that her seat was “in the middle of the right aisle” of the Boeing 777 aircraft.
The animal was too large to fit underneath the seat in front of its owner. It was too large to fit on the floor. So the dog’s owner just had it sit beside them, notwithstanding the seat was assigned to someone else. And the dog bumped the passenger out of the seat.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
