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For the past 9 years, logging into an American AAdvantage account has required entering an account number, password, and last name. In the past few days, American dropped the requirement to type your last name in order to access your AAdvantage account.
You can cancel an American Airlines award ticket online – there’s a cancel link in your account’s itineraries. Cancelling, through, doesn’t put miles back into your account. To get miles redeposited you’ve had to call American – until now, under certain limited conditions.
Another reason that I picked Northwest for Best Website in the Freddie Awards balloting — they’ve just introduced online redemption for upgrade awards. Most airline programs won’t even tell you when upgrades are available. Most won’t even display their upgrade inventory buckets publicly in the Global Distribution Systems. They keep the information proprietary and you have to call and and waste tremendous amounts of your (and their agents’) time. Sure, there are workarounds. With United you can search for award travel in expert mode and the upgrade buckets appear (e.g. X is the first class upgrade bucket, I is for upgrading to business class). But nothing replaces good ‘ol functionality, and it looks like Northwest has got it.
United has introduced a new reason to book on its website in addition to the standard 1000 mile booking bonus. Flights booked at united.com and paid for with a United Visa will earn an elite qualifying mile for every dollar spent.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
