United Airlines Catering Looks Like A Crewmember Got Sick In The Galley [Roundup]

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Medical professionals know that after leaving an overnight hospital emergency room shift and flying on United Airlines, we love the smell of first-class blueberry fruit and granola hyperemesis in the morning.

  2. I had that same meal – pre-ordered, fingers crossed – a month or so ago. It didn’t look anything like that and was so unexpectedly good (comparatively for UA) I remarked so to the FA.

  3. In cabins, such as coach, where the seat pitch is tight (less than 32 inches), the seat recline should be maybe about two inches. Because of the weight of seat recline mechanisms, maybe it would be better to get rid of optional seat recline and permanently recline the seats a little bit. Alternatively the seat base can be built to slide forward to create recline like it does in some airplanes.

  4. When you describe the bad job with airline catering, I think that you should mention the name of the contractor, when applicable, that caters for the airline. Often, I learn that the airline contracts with different companies to provide catering at different airports and these companies often act in a manner to save money. I question why they are never called out the way the airlines are called out, when the caterers are often the ones who really provide the food.

  5. @guflyer. I completely agree. If known, the caterer should be highlighted. It will help to draw attention of the airline and other airlines to the specific problem vendor, and if they can’t hide in anonymity, it may motivate the vendor to do better.

    That said, the airline is ultimately responsible for who they hire and what they serve. We see too much excuse in business and politics of “well it wasn’t ME, it was someone I hired”.

  6. It’s your right to patrol your yard perimeter with a loaded shotgun while there are kids playing all around but the fact that something is permissible doesn’t make it right to do.

  7. Not sure what I would do if served that disgusting dish. I might blow it off or I might GO off. Would depend on where I was seated (class), the cost of the ticket and how much I’ve had to drink. At the very least I would send it back and get a cheese plate or snack box. The FA should have known better than to serve that.

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