Water Gushed Through The Cabin On An American Flight — Airline Called It “Weather” And Refused Hotels For Stranded Passengers

On an American Airlines flight from Hartford, Connecticut to Charlotte on Monday, passengers were sitting onboard for about an hour when they heard “rushing water” and then a pipe burst and water started “gushing out from the back” and across the floor.

Video shows standing water pooled along the center aisle across multiple rows of seats. Paper towels and napkins are scattered and piled near the rear galley and lavatory area, as crew attempt to soak up and contain the water while the cabin floods.

All of the Hartford – Charlotte flights on American were cancelled on Monday, and it’s not clear to me whether this happened on flight 3280 or 1379, both evening departures. After the pipe burst, passengers were told no flights would operate Monday night, and they’d need to find their own hotel because American classified it as weather-related rather than mechanical.

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In this specific incident, from the “gushing” description, the aft origin, and the video showing what looks like clear water rather than “blue juice” it seems like what happened may have been a potable-water supply line failure (freeze/burst scenario). In extreme cold, aircraft potable water lines can freeze. When pressurized again, a weakened section can rupture, producing a sudden, high-flow leak that runs from aft forward down the aisle. This is the best story sympathetic to American calling this “weather-related” even though the plane mechanically failed.

In the past, we’ve seen a 17-hour American Airlines flight fill with sewage, passengers evacuate a Dallas – Mexico City flight twice after a lavatory pipe exploded, flooding the plane. And a sewage tsunami overtook an American flight from Dallas to Minneapolis, where a 737 was flooded out by a water leak from a rear lavatory.

It’s pretty galling that American blames weather for this incident, when they seem to have lost control of their operation during the winter storm, in a way that other airlines did not. In the midst of a real weather event they seem to be getting a pass. Southwest didn’t during its Christmas storm meltdown in 2022, and Delta didn’t during summer 2024 CrowdStrike.

While other airlines got their act back together after the winter storm, American Airlines melted down. Customers were stranded in airports, and passengers were separated from their belongings – on a scale we’ve only seen in recent years with those Southwest and Delta incidents.

Rebooking lane at Miami International Airport at @AmericanAir pic.twitter.com/8Vv0Xxwj7W

— Noelia Belén Izarza (@myteks) January 27, 2026

So now we had to pay out of pocket for another rental car, room for 2 nights, and we'll have to feed all 5 of us. Kids have to miss school and we will have to miss work.

This is very disappointing! The luggage was an absolute disaster. One of the worst MCO has seen! pic.twitter.com/yZSGvbZr1d

— Mike O (@MikeO77772836) January 28, 2026

Of course, customers were made whole by Southwest and Delta. The airlines were under a Biden administration Department of Transportation where there was incredible pressure. No such pressure exists now.