Hotel chains were moving away from single use toiletries as a way of cutting costs even before the pandemic, and Marriott was at the forefront of this. Now, with owner costs Marriott’s top priority this isn’t going away.
However wall mounted bottles don’t get properly cleaned or refilled, and they’re a prime target for tampering by a practical joker or someone with more sinister motives.
A perfect example was a recent reader stay at the Westin Detroit Metro Airport. The shower amenities had no tamper-proof protection at all. The bottles were already half empty, though if someone wanted to replace the contents they could have emptied the bottles themselves to do so.
Take a look:
It was at the Detroit airport, after all, where some perv replaced the soap in bathrooms with you-know-what. But at least Marriott isn’t actually doing this.
I genuinely don’t understand how someone could think wall-mounted toiletries are a good idea for an upscale hotel chain, let alone this poor implementation. If hotels were concerned about the environment and guest experience they’d offer single use toiletries in biodegradable packaging, rather than using plastic packaging as the excuse narrative for cost-cutting.