American Airlines has a passenger dress code, “Dress appropriately; bare feet or offensive clothing aren’t allowed.”
Employees are supposed to interpret this, and no one knows what it means.
- When a passenger was kicked off a flight for wearing an ‘F-cancer’ hoodie American apologized, saying that the employee should have “taken the broader context of the message displayed on the customer’s shirt into consideration” and not enforced the rule.
- Yet a passenger was kicked off of a flight for wearing an F-12 mask and the airline did not apologize. This is a little bit more controversial of a message, perhaps (anti-police) but it uses the same word, came right on the heels of the George Floyd protests (context), and the airline’s CEO started wearing a Black Lives Matter wristband in May 2020. The airline made Black Lives Matter pins available to employees.
So what’s an employee supposed to do when they see F-Fentanyl on a mask? Is that like cancer, or Black Lives Matter, or is that not ok because it’s a mask rather than a hoodie? Apparently… not ok, but it’s only not ok on some flights and fine on others.
— Traci ❤️ Lizzy Storm (@LizzyStorm4Uxxx) October 29, 2021
Absolutely correct they have the right to enforce a dress code, but that dress code should be clear. The first flight I was on, my mask was fine, my mask was fine the first 45 min I sat on the plane waiting for the captain to get there, can’t just decide later it’s offensive.
— Traci ❤️ Lizzy Storm (@LizzyStorm4Uxxx) October 30, 2021
I don’t envy American. They want a policy so they can enforce it in egregious cases, but that risks backlash when it’s enforced in ways that offends groups, too. So employees are left with discretion to enforce rules based on… their best guess about whether the twitter mobs will approve?
Should this mask be allowed? Should an employee, following the airline’s dress rules know one way or the other?