This morning’s New York Times piece on hotel room upgrades offers some basic advice. My favorite: Randy Petersen, publisher of Inside Flyer, a magazine that covers travel-loyalty programs, suggests making a joke of your request. “You can say, ‘By any chance, is that big presidential suite available? I just feel important tonight,’ ” he said. But, he added, “You shouldn’t demand it or tell them it’s your entitlement.” It happens most frequently though when you check in very late when all the other rooms might just be gone. A single night stay, late check in, often means that they can give you the upgrade without tying up the room that they might otherwise sell to a higher paying guest. When the room would otherwise go empty, it’s a costless perk for the hotel to deliver.…
Monthly Archives
Monthly Archives for October 2003.
From the ‘we needed a law for that?’ department
Outgoing Governor Davis of California signed a law that says that BB and pellet guns aren’t toys. Which is more important than you might think. This means they don’t have to be orange or green.
Reader mail
A reader asks: I was wondering if you can help me find what would be the best credit card to earn miles on my Lufthansa account, can I use the United Visa for that it looks like that card has the highest sign up bonus, but I am not sure if I can transfer the miles to Lufthansa and how? Or would it be safer to just use the Lufthansa Visa for that? There’s no good way to transfer miles from the United Visa into Lufthansa. You can, of course, use United miles to claim awards on Lufthansa as they are both members of the Star Alliance. If you actually want Lufthansa miles, your only real options are the Lufthansa Visa (you already have the link) or the Starwood American Express (choosing to convert your…
Why Loyalty Programs Should Reward Frequency not Revenue
A Joe Sharkey column in the New York Times last week points to changing trends in air travel pricing and passenger growth. A slightly buried item, but perhaps the most significant, is A permanent change in the way business travelers plan most trips, to take advantage of low fares originally tailored to lure leisure travelers. “The business traveler has taken a powder” from dependence on the top-level walk-up fares that once supported the finances of major airlines, Mr. Boyd said, and airline executives who think the old fare structures will come back are deluding themselves. This is precisely the argument used to justify recent changes in elite status at Delta and Continental — that the fares paid are changing and that they need to incentivize the truly lucrative traveler. That’s one bet. But if Michael…
Award Prices Will Keep Going Up and Up
I’ve posted much more extensive thoughts over at Flyertalk.com on why mileage award prices are going to be going up across the board. I’d love it if someone could poke holes in my reasoning, though. I really would…
You never know what you’ll find when Googling yourself
I’m mentioned in a Dallas Morning News story today on getting inexpensive hotel deals.It’s actually a rewrite of a good piece from the Washington Post that I mentioned in July.
Delta increases mileage requirements for awards
Delta is increasing the amount of miles required on many of its awards.For instance, coach awards from the continental US to Hawaii go up from 30,000 miles to 35,000 miles. Business class from the US to Japan goes from 90,000 miles to 120,000 miles. Business class flights within Europe go up from 30,000 miles to 45,000 miles.The website proclaims With new offers and reduced mileage requirements in several regions, SkyTeam
United Visa Promotion Disaster in the Making
I received a postcard mailing the other day from BankOne, which issues my United Visa. It offered double miles on “mail order and telephone purchases” in October and November.The fine print said that the offer was for purchases from merchants that Visa classifies as mail order/telephone order merchants — not for purchases made over the phone or by mail. The key is how the merchant classifies itself! And there’s no guidance as to how to determine the way a merchant is classified in advance.Boy, they aren’t making it easy to change my spending behavior the way that their marketing folks want me to!It seems that this restriction limiting bonuses to merchants based on their Visa classification stems from a promo at the beginning of the year where they gave double miles on restaurant and home…
Double elite miles on United
United has a really weird double elite qualify miles offer. Earn double Elite Qualifying Miles for all United and United Express
Feeling comfortable about airport screening
Making security screeners federal employees wasn’t just supposed to be a sop to government employees unions. It was supposed to guarantee screener quality. But the New York Times reports that prospective screeners were given the answers to their tests, not that that was even necessary as simple as the questions were. Most of the questions on an examination to become an airport screener were rehearsed with the trainees before the test, according to the inspector general of the Transportation Security Administration, who called the practice “extremely disturbing.” Some questions were “simplistic,” and “a number of the questions were phrased so as to provide an obvious clue to the correct answer,” the inspector general, Clark Kent Ervin, found. There wasn’t much guarantee of quality. Unless we’re worried about whether they know the following: A multiple-choice question…
