Earlier in the week I wrote that customers were transferring points from Marriott to Lufthansa and they were just getting lost in the ether. There seemed to be a broad issue with Lufthansa transfers, and that this was a sudden decision on Lufthansa’s part that applied pretty broadly.
In this case Marriott is coming under criticism for how they’re handling Lufthansa’s withdrawal from points transfers because their points transfers are actually useful. Who would transfer Hilton points to Lufthansa miles if they had any other option?