Monthly Archives for February 2021.
At an employee event this past week American Airlines CEO Doug Parker was asked about the Black Lives Matter wristband he was wearing and he offered, “I understand it’s somewhat controversial because of the organization but the words are what I care about and I’ve been wearing it since the murder of George Floyd.”
JetBlue just introduced its new Mint (business class) seat, which will roll out on Airbus A321LRs that will begin flying to London this summer. Some A321neos will get the product, too, so it will eventually be available on certain domestic flights as well.
They’ve selected the Thompson Aero’s VantageSolo seat for their new business class Mint Suite. In addition there will be a row of two seats at the front of the plane they call the Mint Studio (reminiscent of Etihad’s Business Studio) featuring a larger screen, extra side table, and a guest seat so that passengers can dine together. JetBlue claims it will offer more space than any other US airline premium product, and the largest lie flat bed offered by a US airline.
Norwegian has shut down its transatlantic operations. Several subsidiaries are in bankruptcy reorganization. They plan to focus only on domestic and intra-European flying, with another subsidy from the government of Norway.
Now they’ve temporarily suspended their loyalty program.
Update: This was caused by a data matching error at Capital One Kyetra Bryant flew American Airlines from Charlotte to Denver over Thanksgiving. She and her companion checked in at a kiosk and paid a checked bag fee. She says the charge appeared on her bank statement as “African American, African service charge.” Hey @AmericanAir What is an African American African service charge??!?!? pic.twitter.com/UmR0sBGLPT — A Simp Named Slickback (@___seeryandavis) January 29, 2021 At first it seemed like perhaps a ‘rogue kiosk’ is at fault (because while American is unable to manage processing confirmed upgrades online, they have rogue AI kiosks) or… American Airlines appears to blame Mastercard, The customer alerted American to the offensively labeled baggage fee on her bank statement in mid-December. We were disturbed by what we saw and immediately launched an…
If there’s a chance customers might choose another airline because they can be confident that airline’s employees have been vaccinated against Covid-19, American would be forced to do the same thing in order to stay competitive according to the carrier’s CEO.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
