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Marriott Gives Away Guest’s Stuff, Fights Compensation In Court

Apr 28 2022

Hotels frequently offer to store luggage when a guest arrives too early to check in, or when they aren’t leaving town until after check-out time. Some bigger hotels even charge for this. I’d never trust belongings that matter to a hotel’s luggage storage room, and you shouldn’t either.

Marriott should take the position that guests and their belongings are safe at their hotels and it isn’t appropriate for a hotel to dispute liability when giving away a guest’s belongings and the hotel’s own video demonstrates they did it.

I wouldn’t trust the Marriott Marquis San Francisco with my belongings, but I also wouldn’t trust them in my guestroom either.

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