American Airlines has an app update and has updated its website reservations management page to improve rebooking during irregulator operations.
The basic functionality isn’t new, but much of it is new on the website.
- Self-service rebookings
- Baggage tracking
- Digital hotel and meal vouchers for eligible delays
- Uber and Lyft integration (American earns commission)
But you’ll notice new color-coded banners to identify what’s happening with your flight.
Orange: Flight delayed
Red: Flight canceled
Green: Self-service rebooking available
Blue: We’re already working on your next flight with automatic reaccommodation or agent-assisted rebooking
American had an Uber app integration ten years ago though it was a bit odd. It featured in-app airport navigation to Uber pickup areas at hubs plus but not Miami and also at San Francisco and San Jose. And it offered a “Ride Reminder” to prompt you with an email suggesting you request an Uber when you arrived.
They say they’re planning to add self-service standby options in the app, more flexibility in rebooking options presented and more support for hotel, meals and transportation during delays and cancellations.
Nice ending. Yes, “American had”
i think gary is a 1-man shop so give him a break
question: does the new rebooking feature show the seat assignment and class of service for all rebooked proposals prior to acceptance?
Most people are clueless on how to use that app. They might be able to upload Tik Tok videos of them doing whatever but rebook themselves on the app? That’s why you still see 100-200 deep lines at hubs when things go wrong.
i watched the video on the press release
the app remains useless for anyone flying above basic economy
class of service is listed for the rebooked flight, but all of the examples showed ‘economy’
there is a section titled “Important Information” with 4 line items:
– “All pax rebooked” – duh
– “Checked bags moved to new flight” – don’t count on it
the 2 that make the app useless and require human interface:
– “Automatic refund for paid seats” – your PNR is reset – miles/partner stuff is toast
– ‘Seats do not carry over you will need to choose new seats” – the absolute deal killer
situations when you irrop that might make sense to use a phone app are always too close to departure to see inventory only visible to agents
the lines 300 deep probably include people who are not going to just accept whatever the app is handing out
i’ll fly 3 days later if i can instantly control the flight(s) AND seats BEFORE accepting the re-accomodation AND if i checked bags get them delivered wherever i want them delivered within 24 hours
anything less is fetch, not loading the app
@hagbard – Stop trying to Fetch a thing, Gretchen. It’s not going to happen.
This is so funny. It’s the Tom BRADLEY Terminal not the Tom BRADY Terminal. Hahahahaha.
“This is so funny. It’s the Tom BRADLEY Terminal not the Tom BRADY Terminal. Hahahahaha.” Tom Brady and First Murphy on those screens are hypothetical pax names, I believe.
We are in the painful transition world. In 10 years (or less) you’ll be able to adjust travel plans through the app like you were the CEO on the phone with reservations. We’ll chuckle about how hard this was.