American is pulling pillows from its MD80 aircraft and redeploying them to other aircraft flying longer routes. They think they can save a six-figure amount in cleaning costs by not hunting down pillows on their MD80 aircraft. The usual silly explanation is given, however:
Hat tip to Today in the Sky.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
