“American Wants to Be Nice, Doesn’t Know How” and More

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I guessing firing the production manager for Boeing worked, maybe AA and United will take a hint and fire Parker and Kirby.

  2. Gary, what exactly is United’s vision? Because with Scott Kirby managing anything more than the janitor’s closet at United, their vision seems to be copy AA but make it worse. As a UA gold I’d love it if I could be an AA plat instead but that’s not a great choice flying out of IAH. United would be a great airline if they immediately fired Scott Kirby and undid everything he was responsible for.

  3. As an example, United is the only airline that doesn’t offer a free carry on, doesn’t earn elite credit, and doesn’t earn lifetime miles on basic economy. It’s basically been turned into the Spirit Airlines of the big 3 by Scott Kirby, who really should be fired so that he can go work for Spirit where he belongs. That man has done so much to ruin United in the past 3 years.

  4. USAIR used to have a Passenger friendly attityde, what happend to that when they took over AA?! Get back to your USAIR attitude and focus!! Don’t let the AA arrogant attitude dominante your new airline! You know what happend to the old AA?! Good luck.

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