At United it Takes Working Wifi to Provide Compensation for Non-Working Wifi and More

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Being a United FA means uptalk, vocal fry and sexy baby voice virus, riiiiight?

    Why would an employer show the dumbest of its employees like that?

  2. It’s simple to get a refund and some miles for non-working wifi from United. There’s even a refunds link in the receipt they send you by email.

    Refunds seem to be automatically approved, and a friendly email to customer service usually gets you 5,000 – 10,000 miles, probably depending on your status and the length of the flight.

  3. UA wifi works ~50% of the time, best case. I always sign up for it and inevitably get a refund when it goes down. At least they make that part easy.

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