About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

How Close Did American Airlines CEO Come To Losing His Job Last Year?

by Gary Leff

parker talking to somebody
Jul 20 2020

Before the pandemic American Airlines underperformed the industry. They had more debt and lower profit margins. They had managed to alienate customers, employees, and investors alike. Their own data shows they had chased away frequent flyers.

When American Airlines lost their LATAM partnership last fall the floodgates of criticism finally opened. People were openly asking how the Board of Directors could abide a plummeting share price and broken operation at an airline which seemed strategically adrift?

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Why First Class Meals Matter, And American Airlines Is Headed The Wrong Direction

by Gary Leff

Jul 19 2020

American Airlines is dropping meals on most domestic flights that are over 2200 miles as well as short haul international. These flights, that have been receiving single tray meal service in first class throughout the pandemic, will get a fruit and cheese plate instead.

Here’s why this ‘first world problem’ actually matters more now than ever.

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Southwest Airlines Flight Attendant Fired After Criticizing Union President’s Support For Abortion (‘Harassment’)

by Gary Leff

Jul 19 2020

Unions take political positions their members disagree with all the time. And members should feel free to communicate with their union leadership over those disagreements. It’s fair to proscribe the time, place and manner for those disagreements – but shocking for a union President to secure for the firing of a union member over an internal union matter.

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All Delta Tickets Are Now Refundable, Just Claim A Fake Exemption To The Mask Requirement

by Gary Leff

Jul 18 2020

U.S. airlines now require that passengers wear masks in order to fly. They’ve been lobbying the federal government to require it, but it seems like compliance on planes is actually better than average compared to many states where it’s a legal requirement.

Passengers who have medical reasons not to wear a mask are exempt from the requirement. Delta is going a step farther than other airlines (as they often do, for better and worse) requiring passengers who want to claim a medical exemption to have a medical consult prior to travel. If you’re faking, you get your money back.

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