About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Hyatt Place Ending Free Breakfast for Non-Members and Extending Early Check-in to Explorists

hotel breakfast food
Jun 04 2018

Hyatt’s biggest challenge is scale. They have 10% the footprint of Marriott, which makes it hard for guests to stay loyal. Their coverage doesn’t meet all guests’ needs, and it’s often necessary to stay at a less convenient property in order to stick with Hyatt. As a result the program needs to work harder — give guests a reason to go out of their way — to be loyal Hyatt customers.

These are the major challenges faced by the chain. They’re announcing changes at Hyatt Place which largely do not address these challenges.

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Can You Help Me With a Gogo Internet Problem?

gogo plane
Jun 03 2018

I know all the jokes about Gogo internet (‘NoGo’). But I find it indispensable. It’s internet on an airplane moving at speeds in excess of 500 miles an hour. And the latest technology is much faster than the older installs, though they’ve had their challenges even with new satellite internet to be sure.

I’ve got a unique problem and no one at Gogo has any useful suggestions for me. I’m out of ideas. So I’m hoping you might have some.

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