It seems to me that airlines ought to refuse to transport customers who act uncivilly towards employees, and – union rules notwithstanding – should fire employees who act uncivilly towards customers. It also seems that law enforcement should be a last resort, not a first resort.
The Dallas Fort Worth A Terminal Admirals Club has been renovated, and I’m not sure it’s better than it used to be. Of course I think that was the one Admirals Club in the system that needed renovations the least in my opinion.
Not everyone agrees with me, because one employee kept walking through the lounge talking aloud to himself and engaging customers marveling at how nice he believes it is.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
One of the aspects of Marriott’s announced new program that seems to annoy Starwood’s most loyal customers the most isn’t even where something is being taken away from them.
Under the new program all current lifetime elites keep their current lifetime status, even though the new program is going to have tougher requirements than the Starwood program did to earn that status.
My post on the new Marriott program includes a lot of detail you don’t find anywhere else, and that I haven’t seen picked up anywhere else.
The new program offers a way to ensure hotels comply with the new elite benefits Marriott promises.
Hyatt is offering a 20% bonus on Las Vegas stays May 7 through July 31. Registration required.
This doesn’t just apply to Hyatt’s one property there, but also to MGM hotels as well, which partner with Hyatt.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
On Thursday an Air India Boeing 787-8, a six year old plane, was flying Amritsar to Delhi with 236 passengers onboard. When it was climbing out above 8000 feet flight toward 15,000 feet AI462 encountered significant turbulence. The flight reportedly “experienced vertical accelerations up to 3G.”
ConciergeKey is American’s revenue-based top level, given to very high revenue customers and those who influence significant business for the airline.
They got priority for upgrades and other waitlists and have myriad other benefits including use of the airline’s business class Flagship lounges when flying domestically and now are being given tokens to visit American’s exclusive Flagship First Dining, too.
Just as they said to expect in January Alaska Airlines announced on their earnings call this morning that they will introduce Basic Economy fares in late fall.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
