American Airlines rolled out their new ‘dynamic re-accommodation’ tool last week. This allows passengers to re-book themselves during irregular operations using the website, mobile app, or kiosks. Although to access the tool customers need to have opted into flight status notifications.
Four years ago Singapore Airlines ran an ad campaign “The Lengths We Go To” where you can see a Singapore Airlines flight attendant traveling in search of the perfect tea to serve you inflight, attending a Bollywood film festival to select movies for inflight entertainment, and more to find ways to make you feel at home.
And the thing is even though flight attendants aren’t exactly doing it, you could imagine it, it’s almost a credible claim.
Since March 30th American Express has only allowed Platinum cardmembers to bring in 2 guests. Centurion cardmembers can bring in 2 guests or immediate family. But that didn’t solve overcrowding.
Three years ago American was talking about “Going for Great.” That’s still in the safety video but otherwise it isn’t something we’ve heard about from American Airlines in quite some time.
There was no new slogan articulating a broad vision for the company offered this year in its place – just lots of small piece of information learned.
Ever since United went revenue-based, awarding miles based on the cost of ticket rather than distance-flown, you could still earn 1 mile per mile flown by crediting most United fares to a Singapore KrisFlyer account.
That just changed.
South America’s LATAM, the combination of LAN and TAM, is moving their LATAM Pass frequent flyer program from kilometers to miles effective January 3.
Somehow this is supposed to “make your experience with us even better” by converting everything from kilometers to miles at a ratio of 1.6 to 1.
Last month I wrote about getting unlimited inflight wireless internet on planes equipped with either Gogo or Panasonic from $6 per month which is a whole lot cheaper than my $50 Gogo unlimited plan that works on American Airlines only.
That deal is deal but here’s one that in several ways is even better.
Recently there have been calls for Marriott to abrogate a meeting contract with a group that the Southern Povery Law Center calls an anti-Muslim hate organization. (Let’s leave aside that the Southern Poverty Law Center considers a wide range of organizations hate groups, not just what most people think the phrase means.)
While Marriott is a private business and chooses with whom to book meetings, Marriott’s CEO Arne Sorenson says they shouldn’t be in the business of vetting the messages of each group that books a meeting.
American Airlines is introducing 30 inch pitch coach seating — that’s the distance from seat back to seat back — on their new Boeing 737 MAX aircraft, and they’ll be retrofitting their existing 737s to match so they can squeeze more seats onto the aircraft.
They argue the seats will give passengers as much personal space as they have today, even though seats are closer together. And they displayed the seats publicly for the first time today.
I’m not sure I’ve ever made a redemption with a value of 40 cents per point before.
There’s a hotel I wanted to stay at in about 3 weeks where the lowest cancellable rate is $450 a night. This trick brought it down to $250 per night for 2 nights.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
