Airline employees have been given too much power in our hyper-security environment. Post-9/11 any customer service disagreement can be viewed through the lens of a potential ‘distraction’ which might precipitate a terrorist attack. Employees call in law enforcement if you don’t respect their authority.
The man who pied Qantas CEO Alan Joyce in the face at a breakfast Monday morning was engaged in a grand collective act on behalf of passengers everywhere. Even if what he did was wrong (very wrong).
Police were called in to the Fort Lauderdale airport as Spirit Airlines flight cancellations frustrated travelers. Several customers were arrested.
Two weeks ago I wrote that the US government was considering extending the ban on inflight electronics to flights coming from Europe, not just the Mideast.
There will be another meeting on the issue with US airlines “later this week” and an announcement is not expected “before Wednesday.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When I bought a condo in 2006 I earned six figures in United miles for being referred to a realtor. Basically they were rebating a bit more than half their commission in the form of United miles.
There are opportunities to earn miles for mortgages as well, and for using a moving company. Big dollars are involved in real estate, so big miles are too.
When I sat down with Marriott CEO Arne Sorenson last year he asked why I didn’t believe him that he wanted the best from both loyalty programs, that his goal with the expanded footprint Starwood provides was to offer the only hotel program customers would ever need.
Star Alliance frequent flyer program Avianca LifeMiles is offering up to a 125% bonus on purchased miles through May 30.
There’s a new best offer for the Alaska Airlines Visa from Bank of American. They’re waking up from a slumber and working hard to acquire cardmembers now that they’re in the process of integrating Virgin America.
Usually we just blame it on alcohol but I don’t even know what to say, these passengers are just nuts and their flight delayed an ANA flight from Tokyo to Los Angeles by 90 minutes.
Now let’s all try to read our political beliefs into the situation, figure out what these passengers have to say about America. Because that’s fun.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
