About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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One Airline Did a Fantastic Job Recognizing Top Tier Elite Flyers for the Holidays

Dec 16 2015

Qantas doesn’t have a very strong rewards program, i.e. points earning-and-burning, in Qantas Frequent Flyer.

But within the confines of the Aussie market they do a really good job recognizing their top tier elites.

Years ago I used to like getting cookies from Alaska Airlines Mileage Plan when I held their MVP Gold status. However this holiday note was sharing with me by a Qantas top tier Platinum One member. And it blew me away.

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American Airlines is Offering a Whole New Level of Service for their Sydney Flights, Even in Economy

Dec 16 2015

Yesterday I attended an American Airlines event near LAX highlighting the new soft product offerings for their Los Angeles – Sydney flight.

They’re flying as part of a joint business venture with Qantas (the particulars of which are still pending Department of Transportation approval). Qantas is reducing their flying Los Angeles – Sydney and redeploying aircraft to re-start San Francisco flying. And Qantas customers are used to a certain level of catering. Plus it’s a pretty premium route that’s also very competitive since it’s served by United, Virgin Australia, and Delta as well.

Taken together, American saw the need to up its game — pajamas in business class and a redesigned menu.

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