You’re not a hotel chain’s customer, you’re the product. They sell your eyeballs to the hotel owners that pay them fees to use the brand. That’s why the head of Diamondrock Hospitality, a large hotel owner, calls Marriott Bonvoy members “leads”.
When things go wrong with an airline’s operation most carriers have “interline agreements” that let them put their passengers on another airline’s flights. However in 2018 American Airlines decided it was too expensive to put passengers on other airlines when they cancelled their own flights.
There’s an ability for American Airlines agents to make exceptions to this policy, and these are important for passengers without status flying coach to know about and ask for.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott is offering a third anniversary bonus of 30,000 points for bookings made through its Homes & Villas network from today through Wednesday, May 18. The bonus requires a stay of 5 nights or more between June 1, 2022 and December 31, 2022. It stacks with a $100 rebate Chase Offer that many readers should be eligible for.
JetBlue wants Spirit Airlines shareholders to vote against merging with Frontier Airlines. They’ve reiterated their offer of more money to buy Spirit. They’ve reduced their offer from $33 to $30 per share but are dangling an additional 10% – back up to $33 per share in cash – subject to negotiation and due diligence.
JetBlue’s offer is for substantially more money. It does not provide greater certainty, as they claim, though. There is more regulatory risk though it’s difficult to evaluate exactly how much. There should be a path to solve this though through negotiation if JetBlue is as confident in closing the transaction as they claim: a higher breakup fee.
The inimitable Brian Sumers interviewed the Vice President of the Delta SkyMiles program for Skift and put the question to Prashant Sharma why does Delta charge so many more miles for the best awards than other airlines?
And Sharma’s answer is pretty simple: it’s because they can get away with it, and customers keep earning SkyMiles and signing up for the Delta credit card.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Securing a confirmed suite here is tough because they have only a few on property, so I decided to book my 2022 stay a year in advance as soon as I’d returned home from my last visit.
Two weeks prior to arrival I received a voicemail and email from the hotel’s Front Office Manager asking me to call him. That couldn’t be good.
Standbys are being cleared earlier automatically and upgrades are now being cleared earlier by the ‘Agent Assist’ program which was developed to make work at the boarding gate easier, support single agent boarding, and still allow a flight to go off on time.
But with standbys and upgrades happening earlier, more customers are showing up at the gate asking to get on board after most seats have already been given away.
Last summer a customer on Twitter revealed that airport concessions operator OTG charging $28 plus tax and tip for beer at Newark airport. This clearly violated their lease to abide by ‘street pricing’ rules.
OTG, famous for making you order everything via an iPad, quickly claimed the pricing was a mistake, corrected it, but still argued that it really wasn’t such a bad deal after all because it was a big pour ($28 beer was better value than they’re being given credit for). Several members of Congress sprung into action.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
